Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Espitia

Greensboro,NC

Summary

I am currently looking for a position where I can start a long term career. I am looking for a career that will push me, as well as better my skills. I am a hard worker and quick learner. I enjoy learning new things and can accommodate all paces of work.

Overview

9
9
years of professional experience

Work History

Nurse Technician

Atrium Healthcare
Winston-Salem, NC
08.2021 - Current
  • NA II +4 Skillset (Enteral feeds, oxygen therapy, blood draws, urethral catheterization, IV removal)
  • Currently working on Intermediate Care Unit
  • Experience on Post Surgical Care Unit before transferring
  • Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Conducted regular rounds throughout the unit to check on patients' comfort level.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Customer Service Representative

SYSCO Food Services
Concord, North Carolina
11.2018 - 05.2021
  • Placing orders for chain restaurants
  • Addressing customer concerns and escalating as needed
  • Call center environment (went remote during COVID)
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Customer Service Representative

PepsiCo
Greensboro, NC
01.2016 - 08.2018
  • Service coordinator and troubleshooting equipment
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Used approved scripts to de-escalate angry customers during telephone interactions

Education

High School Diploma -

Northwest Guilford High School
Greensboro, NC
05-2012

Skills

  • Bilingual (Spanish)
  • 60 WPM
  • BLS Certified
  • Certified NA 1
  • Effective communication

Timeline

Nurse Technician

Atrium Healthcare
08.2021 - Current

Customer Service Representative

SYSCO Food Services
11.2018 - 05.2021

Customer Service Representative

PepsiCo
01.2016 - 08.2018

High School Diploma -

Northwest Guilford High School

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Veronica Espitia