Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Estia

Stony Creek,VA

Summary

Warm and friendly individual, helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Manager in busy and successful settings.

Ambitious team member, management skills with 15 years of experience and passion for local small and large business industries. Willing to learn, and accept challenges. Personable, experienced with conflict resolution and sensitive to others' needs. Business driven with 10 years experience from parents businesses.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Restaurant Front of House Manager

Sunday Service Soul Food
03.2020 - 08.2023
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed inventory through effectively ordering beverages and front of house supplies.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.

Front Desk Clerk

Fairfield By Marriott
10.2022 - Current
  • Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collects room deposits, fees and payments.
  • Assist Managers with daily activities.
  • Maintain transaction security by verifying payment cards against identification.

Pharmacy Technician Assistant Clerk Manager

Lafayette Pharmacy
08.2018 - 11.2022
  • Operated cash register and other front counter tasks to facilitate daily operations.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Dispatched and Managed all daily deliveries to customers.
  • Helped purchasing dept with store merchandises and stock.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality, including
  • Communicated with patients to collect information about prescriptions and arranged consultations with pharmacists.

Legals Manager

Approved Cash Advance
08.2016 - 10.2020
  • Accomplished multiple tasks within Legals Department.
  • Evaluated and investigate past due accounts.
  • Submitted Summons and attended court proceedings in the City of Hopewell, Virginia, for past due accounts over 90 days.
  • Assisted the General Manager with the Loan Department.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

GED -

Richmond Adult Education
Richmond, VA
02.2005

Skills

  • Bilingual in English and Spanish
  • Multi-Line Phone Systems
  • Cash Handling
  • Customer Service
  • Conflict Management
  • Listening Skills
  • Customer Engagement
  • Administrative Skills
  • Time and Team Management
  • Payment Processing
  • Brand Promotion

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Clerk

Fairfield By Marriott
10.2022 - Current

Restaurant Front of House Manager

Sunday Service Soul Food
03.2020 - 08.2023

Pharmacy Technician Assistant Clerk Manager

Lafayette Pharmacy
08.2018 - 11.2022

Legals Manager

Approved Cash Advance
08.2016 - 10.2020

GED -

Richmond Adult Education

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