Summary
Overview
Work History
Education
Timeline
Generic

Veronica Estia

Madera,CA

Summary

Warm and friendly individual, helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Manager in busy and successful settings.

Ambitious team member, management skills with 20 years of experience and passion for local small and large business industries. Willing to learn, and accept challenges. Personable, experienced with conflict resolution and sensitive to others' needs. Business driven with 15 years experience from parents businesses.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Clerk

Springhill Suites By Marriott
Madera, CA
03.2024 - Current
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Verified customer credit to establish payment method for accommodations.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Computed bills, collected payments and made change for guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Elderly Caretaker

Volunteer Service
Madera, CA
11.2023 - Current
  • Assisted in developing individualized plans of care to meet the needs of each client.
  • Organized recreational activities for elderly clients, such as games and outings.
  • Monitored vital signs and reported changes to medical staff.
  • Administered medications according to doctor's orders.
  • Helped with mobility issues by providing physical support.
  • Maintained a clean and safe environment in the home setting.
  • Assessed living conditions and identified any health risks or hazards.
  • Collaborated with other healthcare professionals regarding patient care.
  • Kept detailed records of client progress and daily activities.

Hotel Front Desk Supervisor

Fairfield Inn Marriott
Virginia Beach, VA
03.2023 - 01.2024
  • Reviewed guest feedback forms to identify areas needing improvement.
  • Ensured compliance with all safety regulations and protocols.
  • Developed and implemented strategies to improve customer satisfaction.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Conducted regular audits of all front desk operations.
  • Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
  • Monitored front desk staff to ensure they met customer service standards.

Front Desk Clerk

Fairfield By Marriott
10462 Blue Star Hwy. Stony Creek, Virginia 23882
10.2022 - 03.2023
  • Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collects room deposits, fees and payments.
  • Assist Managers with daily activities.
  • Maintain transaction security by verifying payment cards against identification.

Pharmacy Technician Assistant Clerk Manager

Lafayette Pharmacy
1011 Lafayette St.
08.2018 - 03.2023
  • Operated cash register and other front counter tasks to facilitate daily operations.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Dispatched and Managed all daily deliveries to customers.
  • Helped purchasing dept with store merchandises and stock.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality, including
  • Communicated with patients to collect information about prescriptions and arranged consultations with pharmacists.

Restaurant Front of House Manager

Sunday Service Soul Food
4360 S Laburnum Ave. Henrico Va. 23231
03.2020 - 08.2022
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed inventory through effectively ordering beverages and front of house supplies.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.

Legals Manager

Approved Cash Advance
104 Cavalier Square
08.2016 - 10.2020
  • Accomplished multiple tasks within Legals Department.
  • Evaluated and investigate past due accounts.
  • Submitted Summons and attended court proceedings in the City of Hopewell, Virginia, for past due accounts over 90 days.
  • Assisted the General Manager with the Loan Department.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

GED -

Richmond Adult Education
Richmond, VA
02.2005

Timeline

Hotel Front Desk Clerk

Springhill Suites By Marriott
03.2024 - Current

Elderly Caretaker

Volunteer Service
11.2023 - Current

Hotel Front Desk Supervisor

Fairfield Inn Marriott
03.2023 - 01.2024

Front Desk Clerk

Fairfield By Marriott
10.2022 - 03.2023

Restaurant Front of House Manager

Sunday Service Soul Food
03.2020 - 08.2022

Pharmacy Technician Assistant Clerk Manager

Lafayette Pharmacy
08.2018 - 03.2023

Legals Manager

Approved Cash Advance
08.2016 - 10.2020

GED -

Richmond Adult Education
Veronica Estia