Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Estrada

Cohutta,GA

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Burger Den
06.2011 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Lead Person

Mohawk Industries Inc
08.2000 - 09.2009
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Held weekly team meetings to inform team members on company news and updates.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Observed packing operations to verify conformance to specifications.

Clerical Office

Lyle Industries
03.1998 - 08.2000
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided clerical support, addressing routine, and special requirements.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Education

No Degree -

Dalton State College
Dalton, GA

Skills

  • Process Evaluation
  • Standard Operating Procedures Maintenance
  • Credit Card Transaction Processing
  • Food Preparation and Safety
  • Order Delivery Practices
  • Food Service Experience
  • Labor and Food Cost Control
  • Preparing Food
  • Staff Productivity Management
  • Interpersonal Communication Skills
  • Team Direction
  • Opening and Closing Procedures
  • Full Service Restaurant Background
  • Order Accuracy
  • Hiring and Training
  • Schedule Coordination
  • Reconciling Cash Drawers
  • Kitchen Scheduling
  • Maintaining Clean Work Areas
  • Health Code Compliance
  • Food Handling
  • Store Merchandise Stocking
  • Corrective Actions
  • Food Production Management
  • Customer Needs Assessments
  • Staff Management
  • Inventory Management

Certification

Serve Safe Certified.

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Manager

Burger Den
06.2011 - Current

Lead Person

Mohawk Industries Inc
08.2000 - 09.2009

Clerical Office

Lyle Industries
03.1998 - 08.2000

No Degree -

Dalton State College

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