Veronica Evans
Springfield,IL
Summary
An accomplished HR Executive with extensive knowledge in supporting the overall HR Operations for an organization, with expertise across Talent Management, Learning & Development, and Organizational Design & Change Management. Possesses outstanding people skills in managing personnel, and ensures that human resources programs and initiatives are effective, efficient, and aligned to overall business objectives. Diverse work experience, with heavy emphasis on interpersonal relationship building and people management skills. Accomplished in maximizing organization performance by re-engineering workflows and training options to better meet overarching goals and strengthen performance quality. Proven as a strategist for coming up with creative solutions for enhancing total organizational performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. A field-tested Leader, with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in coordination and communication. Has a track record of pitching ideas on areas of improvement, with solid administrative skills, effectively accelerating the metrics of any professional undertaking. Commands top-notch administration, presentation, public speaking, and interpersonal skills, and proficiently adapts to dynamic / demanding environments. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Production Control Coordinator
The Housing Authority
Springfield, USA
10.2022 - Current
- Analyze, plan, and manage production control activities to improve runtime
- Review production plans to identify risks and communicate the same to the Manager
- Plan inventory management techniques to avoid any shortages and excesses
- Plan and monitor material movement in the production cycle to ensure continuous operations
- Develop process improvements for inventory, manufacturing and production control systems
- Analyze customer orders and establish production schedules for timely delivery
- Review change orders and execute them appropriately
- Investigate production control problems, analyze root causes, and derive solutions
- Ensure that staff follow company policies and safety procedures
- Determine equipment, material and manpower requirements for each job order
- Monitor the execution of job orders and adjust production schedule for timely delivery
- Negotiate job orders with customers based on equipment capacity and material availability
- Analyze current and backlog job orders and accordingly develop production plans and schedules
- Work with materials, manufacturing and purchasing departments in identifying and resolving production planning problems
Property Manager
Management FFC
06.2024 - 11.2024
- Collecting rent payments, reconciliations
- Manage books, balancing all payments
- Managed all maintenance requests from tenants in a timely manner.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Oversaw daily operations, maintenance, and administration of various properties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Contractor
Taxtra
01.2024 - 04.2024
- To process taxes for individuals, businesses, and farms.
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Assisted customers with any questions they had about their taxes or filing status.
- Provided guidance on financial decisions related to taxes.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Liaised between clients and tax authorities such as IRS representatives.
- Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
- Finalized and processed paperwork with local, state and federal government authorities.
- Calculated quarterly estimated tax payments for self-employed clients and small businesses.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
- Organized paperwork for efficient review by senior staff members.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Ensured that all applicable deadlines were met when submitting documents.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Computed taxes owed or overpaid for clients.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
Fiscal Service in Accounting
Illinois Department of Human Services
Springfield, USA
04.2022 - 08.2022
- Processed and balanced client payments for the department
- Processed overpayments for the department of human services
- Logged checks and balances into the computer software
Business Manager
Mill Creek Alzheimer's Special Care Center
Springfield, USA
09.2021 - 04.2022
- Managed daily operations, staff and customer support initiatives
- Designed and implemented business plans and strategies to promote the attainment of goals
- Greeted visitors and vendors, answered phone calls and faxes
- Conducted payroll through ADP and collected resident payments using YARDI
- Organized, filed, and processed long term insurance paperwork
Unit Clerk/Floor Assistant
HSHS St. John’s Hospital
Springfield, USA
01.2018 - 10.2019
- Greeted patients, families, and visitors in person and by phone
- Addressed queries and complaints
- Collaborated and liaised with physicians, nursing staff, and other healthcare personnel and departments
- Maintained confidentiality and compliance with HIPAA regulations
- Ensured all patient information was logged into databases and records were always secured
- Oversaw equipment repairs and maintenance by liaising with equipment vendors or maintenance personnel
- Complied with all policies and procedures in compliance with infectious control and Jayco guidelines
Business Office Manager / HR Manager
Interlink Communications
Apache Junction, USA
08.2005 - 10.2016
- Spearheaded the development, planning, and execution of effective HR strategies and ensured the success of the company and its HR department
- Collaborated with management teams to develop strategic HR policies and plans (e.g., recruitment, compensation, training, etc.) for crafting the organization’s vision and strategy
- Maintained office services by organizing office operations and procedures
- Recruited, selected, oriented, trained, and managed employees
- Prepared annual budgets; scheduled expenditures; analyzed variances; initiated corrective actions
Education
Human Resource Certification -
University of Phoenix
Phoenix, AZ06.2019
High school diploma or GED -
Lanphier High School
Springfield, IL03.2017
Skills
- Coaching
- Training
- Mentoring
- Leadership
- Leadership Coaching
- Policies
- Procedures
- Recruitment Formalities
- Program management
- Analyses
- Research
- Performance tracks
- Appraisals
- Applicant Tracking Systems (ATS)
- Finance
- Payroll
- Documentation
- Records
- Database
- Project management
- Budgets
- Labor regulations
- Microsoft Office Suite
- State paperwork section 8
- DHS
- Medicaid
- Human Resources
- ADP
- Complaint resolution
- Excellent time management skills
- New hire training
- Billing and filing
- Issue resolution
- Account resolution
- QA
- Superior computer skills
- Sales expertise
- Call center operations
- Product knowledge
- Information security
- Customer focused
- MS office
- Quality assurance controls
- Customer service
- CRM software
- Verbal and written communication
- Payment processing
- Microsoft PowerPoint
- Senior leadership support
- Shipping procedures
- Problem resolution
- Time management
- Typing 50 wpm
- Assertiveness
- Prioritization
- Administrative support
- Credit card payment processing
- Grammar
- Computer proficiency
- Customer consulting
- Relationship building
- Conflict resolution
- Customer relations
Certification
- Human Resources Skills: Recruiting, 02/01/20
- Customer Focus & Orientation, 01/01/20
- HR: Compensation & Benefits, 12/01/20
- Administrative Assistant/Receptionist, 04/01/21
- Medical Receptionist Skills, 04/01/20
- BLS (Basic Life Support), 02/01/18
Timeline
Property Manager
Management FFC
06.2024 - 11.2024
Contractor
Taxtra
01.2024 - 04.2024
Production Control Coordinator
The Housing Authority
10.2022 - Current
Fiscal Service in Accounting
Illinois Department of Human Services
04.2022 - 08.2022
Business Manager
Mill Creek Alzheimer's Special Care Center
09.2021 - 04.2022
Unit Clerk/Floor Assistant
HSHS St. John’s Hospital
01.2018 - 10.2019
Business Office Manager / HR Manager
Interlink Communications
08.2005 - 10.2016
Human Resource Certification -
University of Phoenix
High school diploma or GED -
Lanphier High School
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