Veronica Evans
Fredericksburg
Summary
Dynamic environmental services supervisor with a proven track record at Sentara Northern Virginia Medical Center, enhancing waste management and compliance through effective policy development and teamwork. Skilled in hazardous materials handling and fostering a culture of sustainability, I successfully implemented training programs that improved employee engagement and operational efficiency.
Overview
26
26
years of professional experience
Work History
Supervisor of Environmental Services
Sentara Northern Virginia Medical Center
2300 Opitz Blvd
06.2015 - Current
- Conducted regular audits of company facilities, identifying areas of improvement and implementing corrective actions to achieve optimal environmental performance.
- Cultivated strong working relationships between various departments promoting an organization-wide culture of environmental stewardship.
- Negotiated favorable contract terms with external vendors providing waste management services that aligned with company''s objectives and budgetary requirements.
- Raised awareness of company-wide environmental goals through engaging presentations and educational resources, increasing employee commitment to sustainable practices.
- Established effective communication channels with regulatory agencies, fostering positive relationships and ensuring compliance with all applicable laws and regulations.
- Provided expert guidance on complex permitting issues, facilitating smooth project execution while minimizing potential risks.
- Developed metrics-driven approach to monitor progress towards achieving established targets for waste reduction, energy conservation, water usage improvements, among others.
- Developed and maintained up-to-date knowledge on relevant environmental regulations, consistently applying this expertise to ensure legal compliance in all company operations.
- Evaluated emerging trends in sustainability management practices to identify opportunities for continuous improvement and innovation within the organization''s operations.
- Enhanced employee efficiency by implementing new training programs on environmental regulations and best practices.
- Managed hazardous materials inventory effectively, ensuring proper storage, handling, disposal procedures were followed at all times.
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of 15 sanitation personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor of Environmental Service
Woldenberg Village Living Center
New Orleans, LA
06.2001 - 10.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Medical Coding and Billing Specialist
Dr. Brown's Office
5101 West Bank Expressway Marrero LA 70073
02.1999 - 06.2001
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
Education
Associate of Arts - Medical Insurance Billing And Codding
Bryman Collage
1201 Elmwood Park BLVD New Orleans LA 7012309-2003
High School Diploma -
L.W. Higgins
Marrero, LA05-1986
Skills
- Environmental data analysis
- Hazardous materials handling
- Positive attitude
- Teamwork
- Waste management
- Air quality monitoring
Environmental policy development
- Environmental compliance
- Industrial hygiene
- Delegating work assignments
- Waste disposal
- Hazardous waste management
- Sanitation expertise
- Hygiene standards
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Billing and Codding Certificate
Timeline
Supervisor of Environmental Services
Sentara Northern Virginia Medical Center
06.2015 - Current
Supervisor of Environmental Service
Woldenberg Village Living Center
06.2001 - 10.2013
Medical Coding and Billing Specialist
Dr. Brown's Office
02.1999 - 06.2001
Associate of Arts - Medical Insurance Billing And Codding
Bryman Collage
High School Diploma -
L.W. Higgins