Veronica Evans
Fredericksburg
Summary
Dynamic environmental services supervisor with a proven track record at Sentara Northern Virginia Medical Center, enhancing waste management and compliance through effective policy development and teamwork. Skilled in hazardous materials handling and fostering a culture of sustainability, I successfully implemented training programs that improved employee engagement and operational efficiency.
Overview
26
26
years of professional experience
Work History
Supervisor of Environmental Services
Sentara Northern Virginia Medical Center
06.2015 - Current
- Conducted regular audits of company facilities, identifying areas of improvement and implementing corrective actions to achieve optimal environmental performance.
- Cultivated strong working relationships between various departments promoting an organization-wide culture of environmental stewardship.
- Negotiated favorable contract terms with external vendors providing waste management services that aligned with company''s objectives and budgetary requirements.
- Raised awareness of company-wide environmental goals through engaging presentations and educational resources, increasing employee commitment to sustainable practices.
- Established effective communication channels with regulatory agencies, fostering positive relationships and ensuring compliance with all applicable laws and regulations.
- Provided expert guidance on complex permitting issues, facilitating smooth project execution while minimizing potential risks.
- Developed metrics-driven approach to monitor progress towards achieving established targets for waste reduction, energy conservation, water usage improvements, among others.
- Developed and maintained up-to-date knowledge on relevant environmental regulations, consistently applying this expertise to ensure legal compliance in all company operations.
- Evaluated emerging trends in sustainability management practices to identify opportunities for continuous improvement and innovation within the organization''s operations.
- Enhanced employee efficiency by implementing new training programs on environmental regulations and best practices.
- Managed hazardous materials inventory effectively, ensuring proper storage, handling, disposal procedures were followed at all times.
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of 15 sanitation personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor of Environmental Service
Woldenberg Village Living Center
06.2001 - 10.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Medical Coding and Billing Specialist
Dr. Brown's Office
02.1999 - 06.2001
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
Education
Associate of Arts - Medical Insurance Billing And Codding
Bryman Collage
1201 Elmwood Park BLVD New Orleans LA 7012309-2003
High School Diploma -
L.W. Higgins
Marrero, LA05-1986
Skills
- Environmental data analysis
- Hazardous materials handling
- Positive attitude
- Teamwork
- Waste management
- Air quality monitoring
Environmental policy development
- Environmental compliance
- Industrial hygiene
- Delegating work assignments
- Waste disposal
- Hazardous waste management
- Sanitation expertise
- Hygiene standards
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Billing and Codding Certificate
Timeline
Supervisor of Environmental Services
Sentara Northern Virginia Medical Center
06.2015 - Current
Supervisor of Environmental Service
Woldenberg Village Living Center
06.2001 - 10.2013
Medical Coding and Billing Specialist
Dr. Brown's Office
02.1999 - 06.2001
Associate of Arts - Medical Insurance Billing And Codding
Bryman Collage
High School Diploma -
L.W. Higgins
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