Summary
Overview
Work History
Education
Skills
Timeline
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Veronica E Fabela

Las Veas, Las Vegas,Nevada

Summary

Personable and dedicated Professional representative with extensive experience in CSR industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Credit card payment processing Report generation Sales expertise Clerical support Inbound and Outbound Calling, Microsoft Office expertise. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

4
4
years of professional experience

Work History

Rental Replacement Representative

Enterprise Mobility
04.2023 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Collected, arranged, and input information into database system.

Rep II, Operations Pharmacy Tech Review

Viva Staffing
11.2022 - 02.2023
  • Maintained customer interaction and activity records in CRM system.
  • Notified clients of payment discrepancies through notices.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.

Service Agent

CSAA Insurance Group
05.2022 - 10.2022
  • Answered phone calls and responded to questions and concerns.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Partnered with customers to effectively resolve issues through phone, email and chat.
  • Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
  • Engaged with customers to offer product and service solutions and education on terms and features.

Contact Tracer

Insync Staffing
08.2021 - 05.2022
  • Advised patients on strategies for quarantining, symptom monitoring, and virus spread mitigation
  • Performed general clerical functions, including recording of patient data in organizational database
  • Maintained regular contact with supervisors to support reporting, training, and other team functions
  • Conducted phone interviews with patients to gather and record data on symptoms and exposure
  • Utilized empathy and culturally competent communication in all interactions with patients
  • Read from provided scripts without deviation to communicate information and instructions to patients
  • Coordinated care for at-risk populations such as homeless youth and geriatric individuals with no family
  • Maintained detailed client records encompassing information such as plans, notes, and forms
  • Used contact tracing to identify and connect at-risk individuals with needed healthcare services.

CSR

Everise C3Connect
01.2021 - 05.2021
  • Everise C3-Connect
  • Answered customer questions and addressed concerns, Answered varies inbound calls per day and directed to individuals or departments
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Upheld privacy and security requirements established by regulatory agencies
  • Upheld strict quality control policies and procedures during customer interactions
  • Reviewed account and service histories to identify trends and issues
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • CSR
  • Gomez Insurance
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Assessed customer needs and up sold products and services to maximize sales
  • Set up and activated customer accounts
  • Built trusting relationships with customers by making personal connections
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Summary Skills Experience De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and F.

Education

High School Diploma -

Citrus High School
Porterville, CA

Skills

  • Sales Administration People Skills Community relations
  • Contact follow-up Teamwork
  • Task prioritization Organization
  • Motivation Customer relations
  • Pharmacy Operations
  • Answering and Routing Calls
  • Customer Service
  • Detail-Oriented
  • Payment Processing
  • Data Entry
  • Data entry proficiency
  • Goal-oriented mindset

Timeline

Rental Replacement Representative

Enterprise Mobility
04.2023 - Current

Rep II, Operations Pharmacy Tech Review

Viva Staffing
11.2022 - 02.2023

Service Agent

CSAA Insurance Group
05.2022 - 10.2022

Contact Tracer

Insync Staffing
08.2021 - 05.2022

CSR

Everise C3Connect
01.2021 - 05.2021

High School Diploma -

Citrus High School
Veronica E Fabela