Veronica Faille
Romeoville,IL
Summary
Results-driven Warehouse Trainer with 7 Years of experience in optimizing warehouse operations through effective staff training, safety compliance and process improvement. Skilled in developing engaging training programs, mentoring diverse teams, and implementing best practices to boost productivity and reduce errors. Adept at fostering a culture of safety, efficiency, and continuous learning if fast-paced distribution environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Team Lead Trainer
S&S Activewear (formerly Alphabroder)
Bolingbrook, IL
08.2020 - Current
- Trained new hires on warehouse operations and safety protocols, ensuring adherence to company standards.
- Developed training materials to address individual employees need and improve performance
- Collaborated with management to identify training needs and align programs with organizational goals.
- Monitored trainee progress and provided additional support to ensure optimal learning outcomes.
- Trained new and existing employees on safe, efficient operation of equipment in the warehouse (Order Picker, Stand up forklift, Turret, Rider pallet jack, Electric pallet Jack, Scissor lift, Pack Mule)
- Collaborated in launching safety council program, contributing to over 50% decrease in workers' compensation claims.
- Assisted Human Resources with new applicants during job fairs.
- Trained and Supported inbound and Outbound Departments
- Implemented strategic enhancements in automated warehouse processes, focusing on efficiency and productivity assessments.
Customer Pick Up Representative
Alphabroder
Bolingbrook, IL
11.2019 - 08.2020
- Assure orders were ready for Customer Pic-up, as per department guidelines
- Process cash/credit/check payment on account
- Assure customer satisfaction is maintained and resolved customer dispute in a prompt, efficient and courteous manner
- Maintain accurate records of transactions
- Coordinated communication of customers' orders and returns.
- Follow up with other departments about issues/ concerns affecting the Pick-Up Customer
- Research, ship and invoice orders in FDM4 and IRMS
Warehouse Picker
Alphabroder
Bolingbrook, IL
09.2019 - 11.2019
- Gained experience working as picker, responsible for accurately selecting and packing orders
- Ensured accurate order fulfillment by cross-referencing picking lists with inventory items.
- Maintained organization of warehouse stock, enhancing retrieval speed and reducing errors.
- Collaborated with team members to optimize picking processes and improve workflow efficiency.
- Experienced in the use of scanners, RF guns and other warehouse inventory systems.
- Demonstrated ability to lift and carry heavy items and to work in a fast-passed environment.
- Maintained a high level of accuracy is selecting, packing and shipping orders.
- Operated warehouse equipment to efficiently pick, pack, and prepare orders for shipment.
Education
Business Administration
Moraine Valley Community College
Palos Hills, IL05-1993
Skills
- Raymond Forklifts
- Bilingual (Spanish)
- Warehouse Safety
- Warehouse Management Systems (WMS)
- Excel, PowerPoint and Word Knowledge
- Strong Leadership Skill with the ability to motivate a team in challenging environment
Certification
- Power Industrial Truck Train The trainer OSHA Standards 29 CFR 1910.178) September 20, 2023
- Communication at Work - Improved Listening Techniques
- The Performance Management Chat
- Creative Environment
Timeline
Team Lead Trainer
S&S Activewear (formerly Alphabroder)
08.2020 - Current
Customer Pick Up Representative
Alphabroder
11.2019 - 08.2020
Warehouse Picker
Alphabroder
09.2019 - 11.2019
Business Administration
Moraine Valley Community College