Veronica Faircloth
Carolina Shores,NC
Summary
Dynamic Customer Service Specialist with a strong track record at Comcast, specializing in customer retention and relationship building. Demonstrates expertise in conflict resolution and extensive product knowledge, fostering trust and satisfaction to secure repeat business. Recognized for energetic engagement and exceptional communication skills, thriving in fast-paced environments while driving significant sales outcomes.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
Comcast
03.2023 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Care Representative
Focus Broadband
10.2015 - 07.2022
- Maintained up-to-date knowledge of company products, services, and promotions.
- Gathered customer feedback to suggest improvements for products and services.
- Provided accurate, valid, and complete information to customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Buffalo Wild Wings
- I was the opener and closer on many shifts. I was relied on to train most of the new servers that came to work at Buffalo Wild Wings.
Server
Purple Onion Café
01.2004 - 04.2009
- I continued to serve the people and I was noticed by my cheerful attitude and hard work. After a few short months, I was asked if I would be interested in the catering company as well. I started doing all the set up for the events. Because I was being recognized for my dedication was able to do the events without anyone else having to be there.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
West Christian Academy
01.2007
Associate in Science - undefined
Brunswick Community College
Bolivia, NCSkills
- Customer service
- Order processing
- Customer relationship management
- Conflict resolution
- Sales support
- Communication skills
- Time management
- Training new employees
- Active listening
- Analytical thinking
- Time management abilities
- Service upselling
- Teamwork skills
- Adaptability
- Telephone etiquette
- Call escalation
- Policy adherence
- Product knowledge
- Energetic, effective team player
- Superior organizational skills
- Dependable and reliable
- Superior communication skills
- MS office proficient
Timeline
Customer Service Specialist
Comcast
03.2023 - Current
Customer Care Representative
Focus Broadband
10.2015 - 07.2022
Server
Purple Onion Café
01.2004 - 04.2009
Buffalo Wild Wings
Associate in Science - undefined
Brunswick Community College
High School Diploma -
West Christian Academy