Veronica Farrar

• Maintained daily input of inventory transactions into Financial Management System (FMSII) Inventory Control Module, including issue documents, return to stock documents from users, and return to vendor documents
• Verify accuracy of document input to ensure accuracy of all inventory transactions and financial data agrees
• Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
• Compile and record document changes and item adjustments to the balance financial records monthly.
• Investigated discrepancies between physical count and computer records.
• Ensure correct cost center charges are reported to financial services with appropriate documentation for internal and external audit
• Communicate with with the end-user and Commodity Managers for verification and recommendations during quarterly review
• Research and resolve item discrepancies
• Verify and document Total of Balances (TOB's) prior to the end of the fiscal year roll over.
• Created reports on inventory activity, shortages, overages.
• Monitored stock levels to ensure availability of products.
• Add new items to inventory as required

• Handled very busy scheduling for court hearings held on campus, court by video and evaluations and also transportation orders as clinically and legally indicated
• Prepare all court documents for Forensic clients and present to judge
• Contact Community Service Board for pre-screens when necessary
• Very quickly learned, retained and applied numerous legal regulations and guidelines in a short period of time
• Familiar with all Forensic legal codes, and when to change and not to change patients legal code
• Enter all scheduling into online Electronic Health Records systems successfully
• Use excellent communication skills and written skills to communicate with other internal and external professionals
• Produce error free work in a very timely manner
• Use GMAIL calenders to help organize and track several appointments that I schedule
• Work efficiently with no supervision
• Distributed company correspondence, including memos and updates
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Organized patient charts, admission and discharge
• Oversaw office inventory to maintain adequate supply levels and order office products as needed.
• Supported office needs including taking messages, scanning documents and routing court correspondence.
• Collaborated closely with Dr's and Social Workers to effectively run office operations.
• Supported Doctor's with smooth and efficient clerical support.
• Stayed in close contact with HIM department to make them aware of what legal codes to change patients to and help to clarify any discrepancies
• Clarifies each patient legal status on the campus
• Facilitated setup of video equipment for court and evaluations of clients (Adobe connect, Zoom and WebX)
• Route all court orders to clients treatment team
• FMS trained
• Trained in TOVA
• Familiar with and adhere to the Commonwealth Of Virginia Policies and Practices
• Served as backup to Forensic Secretary when not present
• Reported to work each day as scheduled
• Faithfully was available for on campus court on scheduled court days

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Provided expert financial advice on personal loans as well as car loans.
• Executed loan origination process, including ordering credit reports.
• Reconciled reports at the beginning of each month for 3 branches, locating and correcting errors that were found
• Performed daily maintenance of loan applicant database.
• Prepared Warrant and Debts for court on delinquent accounts, also letters of satisfaction
• Verify customer employment and calculate all streams of income.
• Demonstrated self-reliance by meeting and exceeding workflow goals.
• Prepare correspondence needed by customers, or others as needed.
• .Worked very busy front counter, greeted, assisted and solicited individuals entering the office and calling by phone.
• Received and processed payments sent by mail or face to face.
• Operate cash drawer for payments, overpayment refunds and process bank deposits and maintain records and balances at the closing of the day for the branch.
• Make recommendations regarding loan approvals and approve up to established lending limit.
• Processed and disbursed loan checks
• Contacted customer in regards to delinquent accounts, obtained payment or setup payment arrangements.
• Performed skip trace on customers who contact information s no longer valid or unreachable.
• Actively marketed and sold loan protection insurance.
• Educated customers on the terms and conditions of loan to ensure they have a clear understanding.
• Analyze all documents for compliance.

• Examined and verified information in loan application and closing documents.
• Conveyed acceptance or rejection to customers by mail or telephone.
• Worked with third-party vendors to address and clear loan closing requirements.
• Communicated loan stipulations when needed effectively to customer.
• Reviewed loan terms with customers either by phone or via email.
• Submitted completed loan applications, including recommendations for underwriting approval or denial.
• Demonstrated self-reliance by meeting and exceeding goals.
• Processed and disbursed consumer loans based on conditions/stipulations on loan in accordance with company policy and procedures.
• Proactively contacted approved customers in a timely manner to close on loan in an effort to help increase loan growth.
• Document and arrange customers preferred method of closing their loan.
• Meet sales goals for ancillary products.
• Reviewed loan terms with customer to ensure they are in agreement with the terms of the loa such as payment amount, insurance, due date and etc.
• Access Dealertrack to ensure that titles have been recorded or released.
• Present financial solutions based on customer needs that will help them reach their personal goals.
• Verify employment and calculate customer income.
• Was the only one in the department to test the Work From Home initiative for 3 months.
• Distribute loan proceeds directly to customer account, by mail or sent electronically to branch.
• Consistently stayed abreast of any training courses needed to perform job function.
• Prepare loan reports and and document all loan transactions.

• Delivered fast, friendly and knowledgeable service to customers who were making inbound calls.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Documented conversations with customers to track requests, problems and solutions.
• Maintained up-to-date knowledge of policies to service to each customer account.
• Performed account maintenance at customer request such as ordering checks, issuing stop payments, transfer funds, opening accounts, closing accounts setting up online banking, etc.
• Offered banking products and services to assist with customer needs.
• Contacted and transferred customers to appropriate departments when needed.
• Attended required training as well as voluntary training to stay abreast of any policy changes.
• Use all available resources to ensure members needs are met

• Executed loan origination process, including entering applications over the phone or face to face and ordering credit reports.
• Processed and disbursed all loan documents ensuring that all documents were properly signed and securely scanned and filed.
• Reviewed titles being used for collateral and sent to the Department of Motor Vehicles for proper recording.
• Prepare correspondence for customers, court, or law firms
• Offered and sold ancillary products for the protection of the customer, the loan and the company.
• Partnered with local businesses to seek out and develop new customers.
• Greet, assist and solicit customers coming into the branch or by phone.
• Receive and process credit and employment verification.
• Called customers to collect on delinquent account
• Processed refinanced requests.
• Processed cash payments, check payments and mail payments.
• Balanced cash drawer.
• Complete loan closings face to face with customers.
• Prepare reports, correspondence and transaction documentation.
• Reviewed credit reports to help determine loan.
• Ordered supplies for the branch

• Delivered exceptional end-to-order service by providing cohesive customer experience.
• Maintained accurate customer account information on database such as payments, payment arrangements, titles, etc.
• Followed up on communication with accounts to maintain customer engagement in regards to delinquent accounts.
• Processed mail payments, over the phone payments or face to face payments.
• Built strong relationships with accounts by focusing on exceptional communication.
• Reviewed contact and account history to make quality outbound calls.
• Identified customers' needs to recommend specific loan products.
• Met selling opportunities by offering additional product and service options to customers.
• Reviewed financial status and evaluated discrepancies by assessing account information on credit reports.
• Solicited customers over the phone and face to face to retain customers.
• Managed cash drawer and cash balancing at the end of the day.
• Reviewed loan terms and conditions with customers prior to closing.
• Distribute loan proceeds to customers.
• Ensure that all document are signed properly.

• Managed critical paperwork such as informed consent forms and personal waivers.
• Compiled and organized research data to produce reports in regards to customer claims

.Issued provisional credit based upon Reg E guidelines.

• Consistently met department goals as well as personal goals.
• Processed 200-300 disputed consumer account charges per month.
• Researched payroll files for corporate accounts, reconciled any errors including duplicates of payroll files or disbursements
• Contacted other financial institutions to resolve any claims.
• Gathered monthly reports to perform internal reconciliation using audit system control
• Used bank charge-off methods to recovery of customer funds.
• Filed customer disputed transactions to ensure it would be properly accessible.
• Also was responsible for the retrieval of information of transactions that occurred on business accounts.
• Received called from business clients in regards to payroll files, debits and missing payments
• Quickly and accurately researched all business account payroll issues,
• Prepared financial reports.
• Posted rejected transactions manually to client accounts.
• Liaison between the Federal Reserve and Bank of America.
• When needed, researched regulations and policies to effectively assist customers and resolve issues, and provide recommendations.