Veronica Ferguson

• Helped clients to identify challenges and set goals
• Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
• Maintained detailed, confidential client files
• Identified obstacles to learning, provided positive reinforcement for performance.
• Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
• Offered training on personal hygiene and grooming skills.
• Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
• Promoted proper sanitation by training on important cleaning tasks
• Intervened in crisis situations to provide counseling and support.

• Facilitated Parent Support Circle of Los Angeles support group
• Provided comfortable safe environment for parents and children with disabilities
• Documented case notes daily and coordinated follow-up for seamless case management.
• Coordinated program referrals for community-based resources.
• Organized clinical documentation, treatment plans, and referrals.
• Provided ongoing counseling to help parents if children with disabilities
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Offered friendly and efficient service to parents and children, handled challenging situations with ease.

• Reviewed documentation and input data into computer system to identify appropriate housing placement and procedures
• Oversaw housing resources, placement and outcome for 5 agancy programs
• Maintained all Section 8 applications and vouchers for over 75 individuals and families
• Provider timely transition from chronic Homeless to permanent supportive housing and appropriate usage of housing subsidies.
• Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
• Negotiated with landlords and real estate agents to obtain housing for clients with histories of homelessness, mental illness and substance abuse, occupying apartments by providing direct, hands-on support services.
• Coordinated with local agencies to provide housing and prevent homelessness
• Maintained database of housing resources, landlords and management companies.
• Took active role in and housing placement& planning process
• Worked with local housings authority agencies including HACLA and HACoLA
• Heald position as safety coordinator for agency enforced strict HIPPA and OSHA regulations

• Provided Outreach and engagement
• Organization events and outings for clients and staff
• Provuded 1 -to-1 ongoin peer counseling
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
• Developed productive working relationships with local and government agencies charitable organizations.
• Maintained accurate records and full compliance with government regulations and agency guidelines
• Upheld client satisfaction by designing accurate and detailed timelines for mental health services and alerting clients of changes.
• Facilitated varietyof weekly mental health support groups for TAY(transitional aged youth 18-28 yrs old)
• Trained new peer counselor and interns to improve efficiency of department and cultivate productive work atmosphere.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Acted as in-kind donation liaison
• Scheduled and improved ongoing training
• Strict adherence to HIPPA guidelines
• Monitored safety compliance as safety coordinator
• Utilaized nonviolent crisis intervention , motivational interviewing and reflective listening skills
• Managed team of 3-5 employees and interns in community mental health setting
• Managed caseload counseling of up to 25 individuals and families.
• Offered guidance and advice to encourage community involvement
• Used cognitive behavior therapy techniques assist clients in recognizing and redirecting poor habits.
• Assessed clinical risk and danger to children and families
• Worked closely with Department of Children and Family services to support clients during family reunification and adoption
• Developed individualized service plans
• Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
• Negotiates with insurance companies , pharmacies and pharmaceutical companies obtain low cost or no cost vital medications to clients
• Employed nonviolent crisis intervention skills as part of emergency response in crisis situations to diffuse tensions and prevent violence.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Monitored client census by using daily visit data.
• Organized clinical interventions and treatment plans
• Managed caseload of 10+ croniclly homeless clients with co-occurring disorders Axis I diagnoses

Completed 90 hours of internship at 3 surgical centers