Veronica Fernandez
Miami Beach,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry clients. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Client Services Coordinator
GreenSlate
Remote
07.2021 - Current
- Manage client accounts, ensuring accurate records and timely updates for seamless service delivery
- Facilitate client account setup in payroll system, ensuring smooth transitions and integrations
- Collaborate with internal teams to meet client needs efficiently, enhancing overall service quality
- Troubleshoot client issues, providing effective solutions or escalating complex problems as needed
- Monitor client feedback, implementing improvements to enhance satisfaction and service quality
- Coordinate and streamline cross-departmental projects, enhancing team efficiency and client satisfaction through effective communication and teamwork
- Experience managing projects within the $1million - $62million range
- Adept in working with Entertainment Industry unions, IATSE, DGA, and Teamsters
Executive Assistant
Mandora Holdings
San Diego, CA, New York, NY, & Remote
12.2019 - 03.2021
- Handled client inquiries via phone, email, and in-person, ensuring timely and professional responses
- Assisted clients with payroll and accounting, resolving issues efficiently and escalating when needed
- Maintained accurate client accounts and managed documentation, ensuring up-to-date records
- Collaborated with payroll, accounting, and production departments to streamline client activities
- Contributed to team meetings, offering insights to improve client service and internal processes
- Enhanced client satisfaction by identifying and resolving issues swiftly, ensuring seamless service delivery
- Led cross-departmental coordination to streamline client activities, improving overall operational efficiency
- Partnered with payroll and accounting teams to ensure accurate client data management and record maintenance
- Proactively managed client documentation, reducing errors and ensuring compliance with company policies
- Contributed to process improvements by providing feedback during team meetings, enhancing client service delivery.
Education
Associate's Degree - International Relations (Core curriculum)
Florida International University
FL01.2005
Skills
- Bilingual Spanish
- Independent and group worker
- Task prioritization
- Microsoft Office Suite
- Adobe
- Google Suite
- Mac Operating Systems
- Asana
- Wrike
- HubSpot
- Slack
- Clustdoc
- ConcordNow
- DocuSign
- Client Onboarding
- Training & Development
- Project management
- Client Offboarding
- Account Management
- Client Relationship Building
- Application Assistance
- Customer Relations
- Strong Organization
Timeline
Client Services Coordinator
GreenSlate
07.2021 - Current
Executive Assistant
Mandora Holdings
12.2019 - 03.2021
Associate's Degree - International Relations (Core curriculum)
Florida International University
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