Hi, I’m
Veronica Fernandez
Doha
Summary
Dedicated and detail-oriented professional with over 16 years of experience across retail administration, sales operations, healthcare services, and facility supervision. Skilled in customer service, revenue cycle management, team leadership, and operational efficiency. Recognized for excellent communication, adaptability, and problem-solving skills, with the ability to thrive in fast-paced and customer-focused environments. Available immediately with NOC.
Overview
17
years of professional experience
Work History
Afraa Boutique
Sales & Retail Administrator
09.2023 - Current
Job overview
- Manage day-to-day store operations, combining sales support and administrative functions.
- Assist customers with product inquiries, purchases, and after-sales service to ensure a luxury shopping experience.
- Prepare sales reports, maintain accurate records, and support management with performance insights.
- Oversee inventory tracking, stock replenishment, and vendor coordination.
- Handle staff schedules, attendance records, and retail documentation to streamline operations.
- Ensure compliance with brand standards, mall regulations, and customer service excellence.
Kings Dental Center
Medical Receptionist & Cashier
03.2023 - 08.2023
Job overview
- Greeted and assisted patients, scheduled appointments, and maintained accurate medical and financial records.
- Managed daily payment collections, account closures, and insurance claims.
- Enhanced patient experience by providing timely information, addressing concerns, and maintaining confidentiality.
- Monitored office inventory, placed supply orders, and coordinated equipment maintenance.
Leisure Theme Park
Facility Supervisor
02.2022 - 02.2023
Job overview
- Supervised cleaning and maintenance operations to ensure compliance with hygiene and safety standards.
- Allocated tasks, trained staff, and monitored performance to maintain high service quality.
- Developed team schedules, conducted performance evaluations, and provided management feedback.
- Ensured customer satisfaction by promptly addressing staff and visitor concerns.
Legacy Healthcare
Account Manager
01.2020 - 02.2022
Job overview
- Led client coordination and team management for US healthcare clients.
- Oversaw practice management, denials, coding improvements, and revenue cycle deliverables.
- Trained and supervised staff, optimized team schedules, and monitored KPIs for efficiency.
Miramed Ajuba Solutions
Team Leader (US Healthcare - Medical Billing)
06.2008 - 10.2019
Job overview
- Managed a team of AR associates responsible for claims analysis and recovery from US healthcare insurance companies.
- Improved productivity and quality by implementing new tracking systems and process enhancements.
- Conducted performance monitoring, workflow analysis, and staff coaching to meet organizational goals.
Education
Women's Christian College
BA from Corporate Economics
01.2008
Certified Revenue Cycle Professional (CRCP) from patient access, billing, collections, and revenue cycle management
Skills
- Retail Sales
- Customer Service
- Store Operations
- Inventory Management
- Administrative Functions
- Reporting Functions
- Medical Billing
- Revenue Cycle Management
- Staff Training
- Supervision
- Vendor Coordination
- Compliance
- Communication Skills
- Interpersonal Skills
- Adaptability
- Quick Learning
Languages
English
Tamil
Hindi
Personal Information
Availability: Available immediately with NOC
Timeline
Sales & Retail Administrator
Afraa Boutique
09.2023 - Current
Medical Receptionist & Cashier
Kings Dental Center
03.2023 - 08.2023
Facility Supervisor
Leisure Theme Park
02.2022 - 02.2023
Account Manager
Legacy Healthcare
01.2020 - 02.2022
Team Leader (US Healthcare - Medical Billing)
Miramed Ajuba Solutions
06.2008 - 10.2019
Women's Christian College
BA from Corporate Economics
Certified Revenue Cycle Professional (CRCP) from patient access, billing, collections, and revenue cycle management