VERONICA FISHER
Chula Vista,CA
Summary
Talented, energetic, and highly knowledgeable social worker with a demonstrated record of achievement in working with clients and internal staff. Leverage comprehensive understanding of social worker principles and practices, and ability to be objective and dependable with clients. Recognized for strong organizational and administrative capabilities, and a unique facility for implementing and comprehending new techniques. Readily pursue new challenges and strive to exceed expectations. Fluent in English/Spanish. Experienced Senior Registrar with 10 years of experience successfully handling confidential paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.
Overview
20
20
years of professional experience
Work History
Registry Coordinator
IHSS PUBLIC AUTHORITY
12.2014 - Current
- Responsible for guiding and assisting IHSS Consumers with service coordination to maximize Consumer empowerment and independence
- Responsible for maintaining and managing caseload of over 400 recipients in East County region Registry database of Individual Consumers.
- Communication with seniors and persons with disabilities, and Individual Providers to provide information, referrals and assistance
- Working to ensure Individual Provider availability and quality meets the needs of the Consumer
- Train and develop assistance plans, reports and correspondence as well as close working relationships with IHSS Social Workers and other County staff.
- Catalogued data in databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on data to verify accuracy.
- Conducted quality improvement and customer satisfaction surveys.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Secured confidential information from unauthorized access.
Refugee Services Employment Specialist
CATHOLIC CHARITIES
11.2013 - 12.2014
- Responsible for adhering to federal requirements defined by refugee resettlement governing bodies and through voluntary agencies Match Grant and Wilson Fish Program
- Delivering resettlement employment services to newly arrived refugees, emphasis on achievement of self-sufficiency through employment within program eligibility deadlines
- Establishing rapport and conducting comprehensive assessments with refugees to identify barriers to resettlement in San Diego County
- Creating service plans with refugees focusing on addressing barriers to self-sufficiency
- Ensuring compliance to program polices for all employable adults including utilization of program workshops and job search activities to aid in acculturation and employment
- Providing crisis intervention and advocacy services for newly arrived refugees and facilitating access to available community resources
- Responsible for following up with clients once eligibility period is exhausted to evaluate program effectiveness and determine level of self-sufficiency
- Participating in weekly case conferences to ensure effective service delivery.
- Collaborated with managers to identify and address employee relations issues.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
V.I.T.A Tax Agent (Internship)
SOUTH BAY COMMUNITY SERVICES
12.2012 - 11.2013
- Provided free tax help to people who generally make $52,000 or less, persons with disabilities, the elderly and limited English speaking taxpayers who need assistance in preparing their own tax returns
- IRS-certified volunteer
- Provided free basic income tax return preparation with electronic filing to qualified individuals.
- Recommended financial solutions in relation to tax implications.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
Employment Training Advisor II
JOB WORKS
08.2010 - 11.2012
- Provided supervision and support to ETA I's
- Monitored assigned ETA I's caseloads
- Ensured clients are receiving proper services following CPG guidelines
- Followed up with irate and unhappy clients
- Trained staff new to Cal works program
- Conducted workshops for clients and staff for coaching management team on employee relations issues and developing disciplinary action plans
- Set up online trainings for employees and helped update employee handbook.
Job Developer
HOME START
03.2010 - 07.2010
- Created employment opportunities benefiting program participants by developing linkages to transitional and permanent employment opportunities
- Issued supportive services to better prepare clients for job interviews
- Engaged employers and industry in the ARRA program
- Marketed program and coordinated jobs.
Employment Case Manager
MAXIMUS
04.2008 - 03.2010
- Communicated effectively with a wide variety of individuals representing diverse cultures and backgrounds, function calmly in stressful situations, which require a high degree of sensitivity, tact and diplomacy
- Updated client status promptly, coordinated actions with other providers in accordance with county program, listen carefully to clients while firmly reinforcing the need to be self-sufficient
- Performed various tasks to include office and telephone interview, data entry, scheduled appointments, filing and other case related activities
- Provided courteous, high quality service to members of the public by personally responding to requests for service or making appropriate referrals
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
Recreational Leader
NORMAN PARK SENIOR CENTER
09.2004 - 03.2006
- Organized workshops on various subjects in field of aging
- Assisted clients in form filling through Life Options program
- Assisted senior participants at adult day care center with questions, filling out forms and with their resumes for their second careers
- Assisted with distribution of food give away for seniors and facilitated workshops and presentations for mind, body and soul miniseries
- Coordinated and chaperoned with monthly dances for seniors.
Education
Master of Science - Gerontology
SAN DIEGO STATE UNIVERSITY
San Diego, CA2006
Bachelor of Science -
SAN DIEGO STATE UNIVERSITY
San Diego, CA2004
Skills
- Data Management
- Attention to Detail
- Adaptability and Flexibility
- Active Listening
- Effective Communication
- Problem-solving abilities
- Teamwork and Collaboration
Affiliations
- Lector at St. Charles Catholic Church
- Development Coordinator at St. Charles Catholic Church
- Den Mom at Boy & Girl Scouts
Social Worker expertise
- Achiever
- Deliberative
- Competition
- Woo
- Realtor
Accomplishments
- .Acting supervisor while supervisor was out in training or when on vacation.
- Attended and completed LMS trainings for supervisory rolls, problem solving skills, and how to manage staff in remote settings.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registry Coordinator
IHSS PUBLIC AUTHORITY
12.2014 - Current
Refugee Services Employment Specialist
CATHOLIC CHARITIES
11.2013 - 12.2014
V.I.T.A Tax Agent (Internship)
SOUTH BAY COMMUNITY SERVICES
12.2012 - 11.2013
Employment Training Advisor II
JOB WORKS
08.2010 - 11.2012
Job Developer
HOME START
03.2010 - 07.2010
Employment Case Manager
MAXIMUS
04.2008 - 03.2010
Recreational Leader
NORMAN PARK SENIOR CENTER
09.2004 - 03.2006
Master of Science - Gerontology
SAN DIEGO STATE UNIVERSITY
Bachelor of Science -
SAN DIEGO STATE UNIVERSITY
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