Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Veronica Flores

League City,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Lead

Taco Bell
01.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Office Manager

Harlan Butts LLC
12.2017 - 10.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Business Manager

Dillards Department Store
08.2010 - 05.2016
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.

Education

High School Diploma -

Richard King High School
Corpus Christi, TX

Skills

  • HR Consulting
  • Strategic Goals
  • Administrative Support
  • Effective Listening and Communication
  • Safe Work Practices
  • Job Assignments
  • Shift Work

Accomplishments

  • Supervised team of 25 staff members.

Certification

Servsafe Certified.

Additional Information

Love working in a team setting as well as with customers. Im motivated and work hard to help the team accomplish all goals.

Timeline

Shift Lead

Taco Bell
01.2022 - Current

Office Manager

Harlan Butts LLC
12.2017 - 10.2021

Business Manager

Dillards Department Store
08.2010 - 05.2016

High School Diploma -

Richard King High School

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Veronica Flores