Veronica Flores
Brownsville,TX
Summary
Responsible childcare professional experienced in guiding children and documenting learning and development. Excellent communicator with good organizational, problem solving, and conflict resolution skills. Strong skills in behavior management, child safety protocols, and educational activities.
Overview
13
13
years of professional experience
Work History
Child Care Worker
International Educational Services Inc.
10.2015 - 03.2018
- Supervised and monitored the safety of children in my care
- Direct care of children (8-17 years old).
- Assisted with orientation of new children upon arrival to the facility.
- Documented children's behavior and activities (educational and recreational).
- Instructed social interaction techniques and life skills to children.
- Managed hygiene routines for children and youth.
- Assisted in the household and children's laundry.
- Assisted in coordinating recreational events
- One-on-one care, as specified in the treatment plan by the social worker.
- Supervise children during transports, field trips, doctor and dental visits, and hospital stays.
- Transport, drop off, and escort youths to airports, and transfers to other facilities.
- Inventory of supplies in Storage Room.
- Flexible and very proficient in working all three shifts.
Bilingual Customer Service Representative
T-Mobile Call Center
01.2007 - 01.2012
- Billing Inquiries and Payments
- Technical support
- Add new lines of service
- Sales
- Add/Remove services and features
- Retention
Bilingual Technical Support Representative
Convergys
01.2005 - 01.2007
- Billing Inquiries and Payments
- High Speed Internet technical support
- Schedule technician's appointments
Education
Diploma -
Hanna High School
Brownsville, TX12-2004
Skills
- Bilingual
- Child and youth supervision
- Positive child management techniques
- Recreational Activities
- Educational Support
- Housekeeping
- Adaptability and Flexibility
- Life Skills Instruction
References
- Erika Rocha (956)295-5700
- Mayra Ramirez (956)538-4167
- Martha Abdala (956)855-1137
Timeline
Child Care Worker
International Educational Services Inc.
10.2015 - 03.2018
Bilingual Customer Service Representative
T-Mobile Call Center
01.2007 - 01.2012
Bilingual Technical Support Representative
Convergys
01.2005 - 01.2007
Diploma -
Hanna High School
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