Veronica Franco
Temecula,CA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest with solid background in fast paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
6
6
years of professional experience
Work History
Cashier
Hobby Lobby
11.2022 - 01.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong-problem solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine the level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Calculated pricing, applied discounts and collected payments to process transactions
- Offered coupons and special deals to increase the quantity of customer spending.
Cashier
Speedway
06.2022 - 08.2022
- Greeted customers and provided excellent customer service
- Pumped gas
- Maintained overall cleanliness of the business
- Stocked shelves and coolers
- Performed cashiering duties.
Retail Sales Associate
Maxxavi Retail
10.2020 - 04.2021
- Was knowledgeable about the company's range of beauty and hair products
- Explained to customers the best products for their needs
- Recommended related products to increase customer's options and enrich the shopping experience
- Explained the benefits and functions of products, method of preparation and how to use them to achieve the best results
- Accepted and processed orders, operated the POS register and resolved returns issues.
Child Care
Families In The Community
06.2017 - 04.2020
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
Education
Currently enrolled -
Mt. San Jacinto College
Temecula, CASkills
- Interpersonal Skills
- Problem Solving
- Positive Attitude
- Computer Proficiency
- Team Collaboration
- Active Listening
- Multitasking Abilities
- Empathy Display
- Attention to Detail
- Behavior Monitoring
- Child Supervision
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Hobby Lobby
11.2022 - 01.2023
Cashier
Speedway
06.2022 - 08.2022
Retail Sales Associate
Maxxavi Retail
10.2020 - 04.2021
Child Care
Families In The Community
06.2017 - 04.2020
Currently enrolled -
Mt. San Jacinto College
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