Veronica Fravola
Williston Park,NY
Summary
Dedicated Financial Services Representative with extensive experience in healthcare revenue cycle operations, focused on account resolution, research, and insurance follow-up.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
Northwell Health Revenue Cycle
Melville, USA
01.2023 - Current
- Interview patients to obtain necessary financial and insurance information
- Perform financial assessment of patients; support patient with Medicaid application
- Gather documentation and assist in the completion of the Financial Assistance Program (FAU)
- Assist patients and/or families in resolving hospital bills, and counsel’s patient for their payment responsibility due to the hospital and physician
- Assist patients’ set-up- payment arrangement
- Increased client satisfaction by providing tailored financial advice and investment recommendations
- Collaborated with team members to achieve department metrics
- Advise patient on insurance copay, deductible and coinsurance responsibility
- Worked closely with other departments to provide seamless service delivery for complex client request
- Assist payment with collecting account full payment on accounts and payment plan arrangement
Practice Office Associate
Northwell Health Emergency Department Sports Medicine
Manhasset, USA
06.2020 - 10.2021
- Answered incoming calls
- Scheduled patient appointments
- Worked front desk checked in and check out
- Organized physician mail and provided administrative support
- Supported physicians with patient account documentation
- Obtained Workers compensation documents for patients prior to appointment
- Updated patient demographics insurance in Soarian system
Administrative Support Associate
Northwell Health Physician Partners Transplant Center
Manhasset, USA
12.2016 - 06.2020
- Scheduled patient initial evaluation, follow up and post follow up appointments
- Answered incoming calls and Obtained prior authorization for diagnostic imaging
- Supported nurse coordinators with scheduling patient medical clearance appointments
- Worked with patient and family member making sure patient is complaint with medical clearance, handle medical records
- Supported physicians with patient account documentation
Education
Associate of Applied Science - Medical Administration
Monroe College
Bronx, NY08.2016
Health Care Office Administration Certificate -
Queensborough Community College
Bayside, NY06.2011
Skills
- Micrsoft office
- HCX,
- ContactPro
- Soarian
- Manhasset, Southside, Forest Hills, Glen Cove, Plainview, Lenox Hill Invision
- AthenaIDX
Timeline
Financial Services Representative
Northwell Health Revenue Cycle
01.2023 - Current
Practice Office Associate
Northwell Health Emergency Department Sports Medicine
06.2020 - 10.2021
Administrative Support Associate
Northwell Health Physician Partners Transplant Center
12.2016 - 06.2020
Health Care Office Administration Certificate -
Queensborough Community College
Associate of Applied Science - Medical Administration
Monroe College