Summary
Overview
Work History
Education
Skills
Recommendation Letter
Languages
Personal Information
References
Timeline
Generic

Veronica Fulmer

Delray Beach,FL

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Driven and skillful in monitoring competitors, assisting sales and marketing teams in creating marketing materials and preparing presentations. Familiar with various social media platforms.


Overview

7
7
years of professional experience

Work History

Career Break

N/A
01.2022 - Current
  • Traveled around the world to gain new experiences and perspectives.
  • Worked as a care giver/ house manager for a wonderful family for a year and a half, part of the time while studying to get my masters degree.
  • Managed day-to-day operation of home as well as full time care of the children.
  • Scheduled travel details such as flights, hotels, activities for the family.

Payments Associate

Western Union
10.2020 - 11.2021
  • Worked in call center environment handling manual and automatically dialed outbound/ inbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Conducted outbound calls to customers, negotiating, and collecting unpaid balances.
  • Maintained high volume of inbound and outbound calls metting demands of busy and productive group.
  • Maintained accurate records of customer accounts, payments and payment plans as well as other administrative information.
  • Processed payments and applied to customer balances.
  • Managed past due collection calls, skip tracing and outside collections agency coordination. .
  • Achieved performance goals on consistent and daily basis.
  • Trained new team members on scripts, company services, and collection strategies.

Administrative Assistant and Sales Executive

Eventos La Hacienda
01.2017 - 01.2020
  • Responsible for managing events logistics and operations for events such as weddings, parties, company events and meetings.
  • Coordinated all details such as schedules and timelines for specific events with the corresponding clients and external suppliers.
  • Performed event coordination for larger parties and gatherings.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained accurate records of customer accounts, payments and payment plans
  • Created and maintained databases to track and record customer data.
  • Visited company clients to arrange the details of the events and/or to offer out services.
  • Managed the company's social media networks (Facebook/Instagram).
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Education

MBA - Marketing And Social Media

EUDE Business School
Madrid, Spain
11.2024

BBA -

Universidad Fidelitas
Heredia, Costa Rica
11.2021

Skills

  • PC based software such as Microsoft Windows, MS Office suites and Outlook
  • Proficient in understanding the use of MAC OS Series
  • Google Drive (docs, sheets, slides, forms)
  • Customer service oriented
  • Teamwork proficient
  • Experience in managing groups
  • Scheduling
  • Event Coordination
  • Administrative Support
  • Social Media Posts

Recommendation Letter

Daniel Mora Sarmiento 11/30/21

To whom it may concern, 

This is a recommendation letter for Veronica Fulmer ID number 1-1745-0882, due to her excellent performance and abilities shown during the 1 year of employment with Western Union and me being his direct Supervisor. Veronica stands out by the excellent attitude and engagement towards the assignments and projects to be delivered, she is great at teamwork and also finding new ways to perform the processes. I will definitely recommend her for any position she would execute since is a fast learner and great team player, during her time in our department she was a Top Performer and also demonstrated the willingness to learn and share knowledge with others. If you have any questions, please reach me out. Daniel Mora Sarmiento Supervisor, Digital Payments & Collections Western Union Financial Services, Inc. Cel +001 (506) 7210 8375 Forum II Business Center Santa Ana, Costa Rica

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Personal Information

  • Date of Birth: 06/24/99
  • Nationality: American / Costa Rican

References

  • Xenia Viquez Bogantes, Owner of Eventos la Hacienda, +506 6012-0404
  • Sheyla Chan Varela, Administrator, +506 8823-897


Timeline

Career Break

N/A
01.2022 - Current

Payments Associate

Western Union
10.2020 - 11.2021

Administrative Assistant and Sales Executive

Eventos La Hacienda
01.2017 - 01.2020

MBA - Marketing And Social Media

EUDE Business School

BBA -

Universidad Fidelitas

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