Veronica Funk
Fresno,CA
Summary
Demonstrated ability to communicate effectively with customers to identify and address their needs, contributing to enhanced customer satisfaction. Monitored employee attendance and payroll information, ensuring accuracy and compliance with company policies. Resolved team conflicts through effective mediation strategies, fostering a collaborative work environment. Developed reports on sales trends and inventory levels, providing valuable insights for decision-making processes.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
CFO , Founder
Project Wish Upon A Star
Fresno, CA
06.2015 - Current
- Developed and implemented financial strategies to increase efficiency and reduce costs.
- Reviewed financial statements on a regular basis to ensure accuracy of reported information.
- Worked closely with operations teams to ensure accurate cost accounting practices are followed.
- Worked closely with Board Members to ensure alignment between strategic objectives set forth by Board Members and actual outcomes achieved by nonprofit staff.
- Coordinated donor outreach initiatives such as events, emails, phone calls, newsletters.
- Sourced new volunteer opportunities that align with organizational objectives.
- Created content for social media accounts highlighting upcoming events or fundraisers.
- Coordinated volunteers at events by assigning tasks and providing guidance when needed.
- Created promotional materials such as flyers, brochures, videos.
Assistant Manager
Joann Fabrics
Fresno, CA
02.2021 - 05.2025
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
Shift Manager
HomeGoods
Clovis, California
02.2013 - 09.2020
- Processed weekly payroll information using appropriate software applications.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Trained new employees on company policies, procedures, and job responsibilities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained cleanliness and organization of work area.
Customer Support Specialist
Bank of America
Fresno, California
01.2007 - 02.2013
Education
Associate of Arts - General Studies
Fresno City College
Fresno, CA 06.1995 - 05.1997
Skills
- Compliance management
- Data analysis
- Inventory management
- Microsoft Excel
- Customer relationship management
- Team coordination
- Sales reporting
- Conflict resolution
- Employee training
- Time management
- Problem solving
Timeline
Assistant Manager
Joann Fabrics
02.2021 - 05.2025
CFO , Founder
Project Wish Upon A Star
06.2015 - Current
Shift Manager
HomeGoods
02.2013 - 09.2020
Customer Support Specialist
Bank of America
01.2007 - 02.2013
Associate of Arts - General Studies
Fresno City College
06.1995 - 05.1997