Veronica Gallant
Greeley,CO
Overview
12
12
years of professional experience
Work History
Medicare Customer Service Representative
HealthSherpa
02.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Medicare Sales Agent
HealthSherpa
05.2023 - 02.2024
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
Licensed Medicare Sales Agent
SelectQuote Insurance Services
08.2021 - 05.2022
- Appointed in 19 states
- Met monthly sales goals including applications submitted & conversion rate
- Presented products and programs to potential prospects, including Medicare Advantage, Medicare Supplements, Prescription Drug Plans and Specialty
- Supported the marketing, enrollment and educational efforts of the Medicare and Individual Programs
- Educated Medicare-eligible individuals while adhering to company policies, National Association of Insurance Commissioners (NAIC) guidelines and CMS regulations
- Won over $200 in prizes /AEP season.
Family Service Counselor
Dignity Memorial/SCI
11.2020 - 04.2021
- Held self-accountable for prospecting a minimum of 1-2 hours each day
- Networked and built community and civic relationships
- Explained and presented presentations to families served and referred families
- Maintained and tracked activity levels to ensure productivity
- Responded to client inquiries in a timely, respectful, sensitive and professional manner
- Developed an understanding of each family's unique needs and offers solutions that provide value to them
- Stayed in touch with families to ensure satisfaction
- Prepared for all appointments and performed all procedures with professionalism and attention to detail
- Earned the right to gain referrals to offer protection to family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
- Salesforce database trained and utilized daily
- SALES award received for achievements in first 2 months employed.
Business Supervisor
The Midland Group
01.2017 - 05.2019
- Supervised employees to oversee their interaction with patients/staff, evaluate performance, and make sure they are meeting daily needs of hospital
- Managed the relationship between hospital and directly deal with any issues/complaints
- Participated in meetings to evaluate our numbers on a monthly basis
- Housed in Banner Health hospital to be available to patients, billing, and case management directly
- Obtained and analyzed confidential information and medical records
- Interviewed patients and medical personnel to make independent evaluations for public benefits
- Used independent judgment to select the best application options from any available public benefit source to improve Midland and patient financial circumstances
- Utilized hospital database to review billing issues/codes to initiate proper balances be paid thru public benefits
- Liaison between Midland and Banner Health hospitals.
Victim Advocate
Victim Outreach Incorporated
03.2015 - 06.2016
- Provided liaison and coordination between multiple Police Departments in Jefferson County, mental health professions, rape crisis centers and case follow-up
- 24-Hour On-Scene Response at the Request of Law Enforcement
- Reviewed and assessed violent crime reports as reported to the police by crime victims, witnesses, etc
- Contacted victims of violent crimes (particularly domestic violence); provided information regarding legal process, resources (i.e
- Shelter care, treatment and education programs, legal assistance, financial aid), and the investigation process
- Kept statistical records of victim contacts
- Assisted clients in filling out and filing protective orders; attended protective order hearings and other court proceedings with client
- Provided emotional support and crisis intervention for victims of crime
- Obtained restitution information from victims and provided alternate means for the victim to be compensated for damages incurred as a result of criminal behavior
- Coordinated and networked with other crime victim advocacy programs.
Intake Specialist
Larimer County
02.2014 - 02.2015
- Received incoming calls or walk-ins, taking incident reports of suspected child or adult abuse/neglect
- Followed a prescribed format to ensure that pertinent information is elicited during interviews for determining the severity of risk to children/adults
- Screened incident reports, assess urgency, and immediately forwarded reports indicating a high degree of risk to a supervisor for action
- Provided brief (immediate) crisis intervention, as necessary, and make referrals to service providers
- Provided information to parents and/or reporting citizens on reporting procedures and appropriate courses of action regarding the reported incident
- Reviewed case records and prepared correspondence, summaries, and case histories for distribution to appropriate parties
- Conducted in-office interviews/casework, making basic assessments of need and developing appropriate recommendations for referrals and action prior to submission for supervisor approval
- Screened juveniles ticketed in Larimer County; completed background check to determine eligibility and contact/collaborate with law enforcement and prepare all legal appropriate paperwork for juveniles who would be facing a judge for hearing
- Met with juveniles and families for Diversion Intake; collected information and discussed barriers/issues with thorough overview of what next steps are best offering community resources as well.
Case Manager
Larimer County
09.2012 - 02.2014
- Provide different levels of supervised parenting time for families in Child Protective Services and makes decisions to terminate visit, when necessary
- Responsible in building rapport with parents to support them with parenting, goal-setting, life skills, and engagement with their children
- Make oral reports of visitations with Case Workers and written reports are documented through TRAILS
- Responsible in identifying needs of the family and helping connect with community resources
- Escort and transport children to supervised parenting time at DHS, community, or in the parent's home
- Ability to acknowledge the needs and safety of children in interactions with parents
- Ability to prioritize responsibilities of documentation, meetings with supervisors and social workers, managing a case load of visitations, along with consistent communication with foster/kin parents, parents, and all social service parties involved.
Education
Bachelor Of Science - Family Studies & Human Development
University of Arizona
Tucson, AZSkills
- Call center experience
- Data entry proficiency
- Medicare knowledge
- Complaint Handling
- Fluent Bilingualism
- Problem-Solving
- Records Review
- CRM Systems
- Eligibility Determination
Timeline
Medicare Customer Service Representative
HealthSherpa
02.2024 - Current
Medicare Sales Agent
HealthSherpa
05.2023 - 02.2024
Licensed Medicare Sales Agent
SelectQuote Insurance Services
08.2021 - 05.2022
Family Service Counselor
Dignity Memorial/SCI
11.2020 - 04.2021
Business Supervisor
The Midland Group
01.2017 - 05.2019
Victim Advocate
Victim Outreach Incorporated
03.2015 - 06.2016
Intake Specialist
Larimer County
02.2014 - 02.2015
Case Manager
Larimer County
09.2012 - 02.2014
Bachelor Of Science - Family Studies & Human Development
University of Arizona
Similar Profiles
Joe DeGuzmanJoe DeGuzman
Customer Service Call Center Supervisor at HealthSherpaCustomer Service Call Center Supervisor at HealthSherpa
Michael PazMichael Paz
Agent Support Tier 3 at HealthSherpaAgent Support Tier 3 at HealthSherpa
TYCERRA KINCAIDTYCERRA KINCAID
Agent Support at HealthSherpaAgent Support at HealthSherpa
Veronica GallantVeronica Gallant
Medicare Specialist // Customer Support Specialist at HealthSherpaMedicare Specialist // Customer Support Specialist at HealthSherpa
Kimberly Islas HernandezKimberly Islas Hernandez
Daycare Assistant Teacher at ABC Child Development CentersDaycare Assistant Teacher at ABC Child Development Centers