VERONICA GALO
Tampa
Summary
Self-motivated professional with 15 years in customer service and wellness coordination. Strong communicator skilled in organizing health programs and managing high-volume interactions. Proven ability to thrive in fast-paced environments while ensuring quality and efficiency.
Overview
2022
2022
years of professional experience
Work History
Wellness Coordinator
Episource
Tampa
10.2019 - 03.2021
- Coordinated health screenings and wellness appointments for Medicare recipients across multiple states, ensuring accessibility and compliance with healthcare regulations
- Promoted physical activity, social engagement, and healthy lifestyle choices through community workshops and outreach programs
- Maintained detailed documentation and records of yearly wellness check-ups to support patient follow-up and care continuity
Recreational Leader I
Hillsborough County Parks and Recreation
Tampa
06.2015 - 08.2019
- Conducted office work including: filing, copying, taking telephone messages, emailing and faxing.
- Prepares and maintains recreational programs records and reports while coordinating and facilitating in activities with anywhere from 25-75 participating children.
- Developed and communicated lesson plans according to individualized needs.
Inspector
Midlands Packaging Corp
Lincoln
01.2010 - 01.2011
- Performed detail inspections throughout the final phase of the manufacturing process of all customer orders to ensure quality and accuracy of the finished product.
Customer Service Advocate
DHL Worldwide Express
Tampa
01.1999 - 01.2008
- Handled a high volume of incoming calls in a fast paced call center with the goal of resolving issues relating to shipments and billing.
- Handled priority accounts and national accounts due to proven track record of providing excellent customer service.
- Selected by management to assist on taking escalated calls on an as needed basis, when new hires were needing assistance.
Family Team Conference Coordinator
The Children's Home Network
Tampa
Skills
- Customer Service Excellence
- Administrative Support
- Data Entry (65 WPM)
- Attention to Detail
- Conflict resolution
- 65 WPM Data Entry
- Child care trained
- CPR Certified
Hobbies and Interests
- Volunteer, In The Breeze Ranch, 2013
- Volunteer, Hillsborough County Orphanage, 2008
- Volunteer, Hope Foundation, 2008
Timeline
Wellness Coordinator
Episource
10.2019 - 03.2021
Recreational Leader I
Hillsborough County Parks and Recreation
06.2015 - 08.2019
Inspector
Midlands Packaging Corp
01.2010 - 01.2011
Customer Service Advocate
DHL Worldwide Express
01.1999 - 01.2008
Family Team Conference Coordinator
The Children's Home Network