Veronica Garcia
Woodland Hills,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Hospice Group Of Southern California
Canoga Park, CA
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Write plans of care on Hospice MD, do medication classification, and make sure all staff levels are assigned to patients.
- Take and send orders for medications, supplies, OT, PT, Podiatry and Labs.
- Payroll
- Write IDG report on all patients.
Dietary Supervisor Assistant
Canyon Oaks Nursing And Rehabilitation Center
Canoga Park, CA
01.2013 - 09.2021
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Trained assembly finishers and evaluated quality of work.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Partnered with Speech Pathologist and Dietician to patient educate on different options of diets depending on restrictions and allergies.
- Made sure charts were up to date with food preferences, restrictions, and allergies.
- Assessed patients to determine whether speech pathology was needed.
Education
Medical Assistant - Medical Assisting
UEI College
Encino, CA05.2019
Skills
- Computers and Technology
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Appointment Coordination
Languages
English
Timeline
Administrative Assistant
Hospice Group Of Southern California
11.2021 - Current
Dietary Supervisor Assistant
Canyon Oaks Nursing And Rehabilitation Center
01.2013 - 09.2021
Medical Assistant - Medical Assisting
UEI College
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