Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Garcia

US Address,California

Summary

Organized and dedicated Administrative Assistant With over 4 years of experience with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, and administrative tasks. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

6
6
years of professional experience

Work History

Talent & Experience Coordinator

Sycuan Casino
05.2023 - Current


  • Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
  • Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
  • Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
  • Assists with creating, editing and posting copy and creative flyers that promote and enhance the team member experience and events.
  • Works closely with the Team Member Experience Supervisor to assist with Team Member Experience events and communications.
  • Assists in organizing, and attends onsite and offsite team member events.
  • Provides guest service by being present during events, registering guests, answering questions, and explaining contest rules.

Human Resources Assistant

Sycuan Casino
10.2022 - 05.2023
  • Provide friendly front office reception, including greeting guest and assist all team members.
  • Assist with verification of employments.
  • Managed over 50 customer calls per day
  • Assist HR department in various functions, including but not limited to administrative duties.
  • Provide assistance to all incoming guest and Team Members.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office

Recruiting Coordinator

SeaWorld Parks & Entertainment
04.2022 - 09.2022
  • Review frontline applications and ensure applicant meets all hiring requirements.
  • Conduct applicant placement interviews (in-person, phone call, or virtual)
  • Maintain open and consistent communication via text, phone, and email with applicants.
  • Complete new hire processing appointments, including reviewing paperwork, I-9s, printing name tags, etc.
  • Participate in on-site job fairs and hiring events.
  • Track candidate activity and disposition candidates in a "applicant tracking system."
  • Assist HR department in various functions, including but not limited to administrative duties and internal recruitment activities.
  • Assist in other areas of Human Resources department as needed.
  • Handle orientation of new employees
  • Phone Answering
  • Screen potential employees
  • Prepare hiring paperwork and information packet.
  • Reached out to qualified referral candidates to obtain applications.

Medical Receptionist/ Customer Service Representative

Valley ENT
10.2021 - 02.2022
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered phone calls and messages for 3-physician medical facility, scheduling appointments, and handling patient inquiries.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel
  • Maintained current and accurate medical records for patients
  • Supported office staff and operational requirements with administrative tasks
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Organized paperwork such as charts and reports for office and patient needs
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.

Customer Service Representative

BLUE SQUARE MNFG
04.2021 - 10.2021
  • Answered phones, entered orders, assisted customers, helped with sales and data entry.

Administrator/Receptionist

CP MANUFACTURING
06.2019 - 04.2021
  • Supported the front office reception, greeted visitors, organized meetings, answered calls, and assisted customers.

Optometry Admin Assistant/Sales Rep

Imperial Beach Optometry
01.2019 - 06.2019
  • Greeted patients, performed pre-tests to patients, customer service and sales support.

Inventory Clerk

Boundary
12.2017 - 01.2019
  • Helped manage shipping and receiving, handled customer service, and assisted production team.

Education

High School Diploma -

Mar Vista Senior High School
Imperial Beach, CA
06.2013

Skills

  • Microsoft Office, multi-line phone systems,QuickBooks, ERP Systems, Fishbowl
  • Administrative support
  • Maintaining Files
  • Scheduling
  • Team Player
  • Office administration
  • Mail handling
  • Multitasking Abilities
  • Spreadsheet management
  • Transporting Files
  • Routing Mail
  • Organizing Mail
  • Faxing Paperwork
  • Document Conversion
  • Correspondence Handling
  • AR/AP
  • Time management
  • Filing and data archiving
  • Meeting minutes
  • Business Administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Talent & Experience Coordinator

Sycuan Casino
05.2023 - Current

Human Resources Assistant

Sycuan Casino
10.2022 - 05.2023

Recruiting Coordinator

SeaWorld Parks & Entertainment
04.2022 - 09.2022

Medical Receptionist/ Customer Service Representative

Valley ENT
10.2021 - 02.2022

Customer Service Representative

BLUE SQUARE MNFG
04.2021 - 10.2021

Administrator/Receptionist

CP MANUFACTURING
06.2019 - 04.2021

Optometry Admin Assistant/Sales Rep

Imperial Beach Optometry
01.2019 - 06.2019

Inventory Clerk

Boundary
12.2017 - 01.2019

High School Diploma -

Mar Vista Senior High School
Veronica Garcia