Veronica Garcia
Brooklyn,NY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Manager On Duty
Chelsea Piers Fitness
05.2023 - Current
- Provide daily operational and administrative support to hospitality and operations directors.
- Open and close location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Respond to member concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handle customer complaints, resolved issues, and adjusted policies to meet changing needs.
Wellness Coordinator
Eastside Massage
01.2023 - Current
- Schedule and rebook 30 massage services for clients per day, ensuring accurate and efficient booking
- Record day-to-day financial transactions and ensure accuracy using Excel
- Manage a high volume of phone calls and email correspondence on a daily basis
- Greet clients in a personalized, friendly, and inviting manner
- Manage all administrative tasks, including the maintenance of client records
Hospitality Associate
Chelsea Piers Fitness
02.2023 - 05.2023
- Welcome over 500 guests to the luxury fitness club, delivering excellent customer service
- Answer phone calls, emails, and in-person inquiries and perform general administrative tasks
- Use the POS system to assist with new memberships, change of address, billing, or payment questions
- Assist with projects when needed, including sales, marketing, and events
HR Recruiter
Quality Healthcare
09.2022 - 02.2023
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained filing system of current, prospective and future positions.
- Oversaw full cycle recruiting for 20 vacancies each quarter
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Scheduled interviews for applicants and onboarding for new hires with companies in 3 different states
- Created and wrote job postings for vacant positions on websites.
- Communicated with average of 50 applicants per week at various stages of hiring process.
Sales Associate
Grind House
09.2021 - 09.2022
- Created excellent first impression of gym by providing warm and friendly welcome, while managing check-in process.
- Engaged in social conversations to build relationships with members and assist in exceeding renewal goals.
- Conducted all new member orientation, including facility tours, creating membership profiles, processing payments, and essential instruction on equipment when needed.
- Handled 20 calls per day to address any inquiries or concerns from members and prospective clients.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Public Relations Intern
Rubenstein Public Relations
08.2021 - 12.2021
- Performed administrative and clerical duties to senior team members including filing, editing, and answering calls.
- Edited organizational publications including clipbooks for prospective clients.
- Conducted detailed research and pro-actively participated in weekly team meetings with supervisors.
- Worked alongside editorial director helping schedule and organize PR events.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Updated and maintained company's website page.
- Monitored media coverage of events in order to update clipbooks.
- Contributed to mock-ups, email campaigns, and social media content.
Events and Marketing Intern
Brooklyn College Wolfe Institute
08.2020 - 12.2020
- Assisted in planning, promoting, and executing 25 virtual events over the course of 4 months.
- Used Adobe InDesign to create and proofread flyers for social media posts.
- Responded to requests for information across all media platforms and designated appropriate spokespeople and information sources.
- Managed over 100 emails per week.
- Assisted in managing online presence of virtual events on 3 social media outlets (Facebook, Instagram, and Twitter).
Education
Communications, B.A. -
Brooklyn College of The City University of New York
Brooklyn, NY05.2023
Skills
- Experience with MailChimp, WordPress, and Adobe InDesign
- Business Administration
- Processes and Procedures
- Strong IT skills (Excel, Outlook, Word & PowerPoint)
- Editing and proofreading
- Bilingual
- Customer service
- Organizational skills
- Self-motivated
- Cold-Calling
- Human Resources
- Recruiting and Sourcing
Timeline
Manager On Duty
Chelsea Piers Fitness
05.2023 - Current
Hospitality Associate
Chelsea Piers Fitness
02.2023 - 05.2023
Wellness Coordinator
Eastside Massage
01.2023 - Current
HR Recruiter
Quality Healthcare
09.2022 - 02.2023
Sales Associate
Grind House
09.2021 - 09.2022
Public Relations Intern
Rubenstein Public Relations
08.2021 - 12.2021
Events and Marketing Intern
Brooklyn College Wolfe Institute
08.2020 - 12.2020
Communications, B.A. -
Brooklyn College of The City University of New York
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