Veronica Garcia
Oxnard,CA
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
19
19
years of professional experience
Work History
Office Operations Manager
Zak Dental
Santa Barbara, CA
07.2023 - Current
- Supervised a team of dental hygienists, assistants, and front desk personnel providing guidance on patient care and technical issues.
- Identified opportunities for process improvements within existing workflow structure.
- Trained new hires on proper office procedures related to patient care and record keeping.
- Resolved conflicts between staff members while maintaining a positive working environment.
- Resolved customer complaints quickly and effectively in order to maintain positive relationships with clients.
- Monitored employee attendance records ensuring adherence to company policy.
- Conducted regular staff meetings to review performance, discuss changes in procedures, and set goals for the future.
- Performed administrative tasks such as payroll processing, budgeting, purchasing equipment and supplies.
Office Manager
Johnson Family Dental
Santa Barbara
01.2021 - 07.2023
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Administered payroll and maintained proper documentation of employee personnel.
- Provided support to clinical staff with insurance verification and authorization processes.
- Developed innovative strategies to improve efficiency in patient intake process.
Lead Dental Assistant/Manager
Johnson Family Dental
Camarillo, CA
07.2015 - 12.2020
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Explained dental services and payment plans to help patients make informed decisions.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Checked with participants throughout procedures to help alleviate anxiety.
Lead Dental Assistant
royce young
Ventura, CA
08.2013 - 07.2015
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Lead Dental Assistant
Brian McConnell & Coyner
Ventura, CA
05.2005 - 08.2013
- Crown preps, fillings,root canals, Implant placement
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
Education
Associate of Arts -
Ventura College
Ventura, CA12-2020
Skills
- Operations Management
- Customer Service
- Administrative Support
- Staff Management
- Employee Supervision
- Credit and collections
- Financial Accounting
- Payroll Processing
- Training and coaching
- Scheduling and calendar management
Languages
English
Professional
Spanish
Professional
Timeline
Office Operations Manager
Zak Dental
07.2023 - Current
Office Manager
Johnson Family Dental
01.2021 - 07.2023
Lead Dental Assistant/Manager
Johnson Family Dental
07.2015 - 12.2020
Lead Dental Assistant
royce young
08.2013 - 07.2015
Lead Dental Assistant
Brian McConnell & Coyner
05.2005 - 08.2013
Associate of Arts -
Ventura College
Similar Profiles
Catoya PettwayCatoya Pettway
Specialty Dental Assistant at Zak DentalSpecialty Dental Assistant at Zak Dental
Carol LedesmaCarol Ledesma
Front Office Dental Assistant Coordinator at Cabrillo DentalFront Office Dental Assistant Coordinator at Cabrillo Dental
Nathan BrooksNathan Brooks
Scrap Metal Collection at Zak AndertonScrap Metal Collection at Zak Anderton