Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Garcia

Los Angeles,CA

Summary

Highly experienced Customer Service and Sales Professional with over 16 years of expertise in delivering exceptional customer experiences, driving sales, and building lasting client relationships. Skilled in active listening, effective communication, and conflict resolution. Adept at managing high-volume call centers, training and motivating staff, and exceeding performance targets. Dedicated to providing tailored solutions that enhance customer satisfaction and contribute to business growth. Fluent in English and Spanish, ensuring effective service to diverse clientele.

Overview

16
16
years of professional experience

Work History

Customer Service Sales Representative

Republic Services
08.2007 - 02.2017
  • Estimated and quoted pricing, explained contract terms, and confirmed delivery dates
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Utilized performance data to analyze call volume and average call time, ensuring team productivity

Customer Service Representative

Phoenix Group Information Systems
02.2001 - 08.2007
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

El Camino College
Torrance, CA
07.2000

Skills

  • Goal oriented
  • Effective verbal and written communication
  • Attention to detail
  • Organizational skills
  • Time management
  • Active listening
  • Problem-solving
  • Business growth and retention
  • Customer complaint resolution
  • Work order and account processing
  • Data analysis and entry
  • Incoming call and customer management
  • Account management
  • Typing speed: 40 WPM

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Sales Representative

Republic Services
08.2007 - 02.2017

Customer Service Representative

Phoenix Group Information Systems
02.2001 - 08.2007

El Camino College

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Veronica Garcia