- Local Advocacy
- Volunteering
- Mindfulness Practices
- Homelessness Outreach
- Personal Development and Self-Improvement
VERONICA GARCIA
San Antonio,TX
Summary
Experienced Court Liaison skilled in bridging mental health and substance use service gaps within the legal system. Utilizes data analysis to enhance client engagement and treatment outcomes. Proficient in case management, mental health advocacy, and trauma-informed care. Demonstrated success in collaborating with treatment court staff and community organizations to implement impactful programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Court Liaison
The Center for Health Care Services
05.2023 - Current
- Promote transparency within the court system by keeping court staff and clinicians informed about relevant updates or changes with clients.
- Contributed to positive relationships between courts, The Center for Health Care Services, and other entities through clear communication and cooperation on joint initiatives.
- Help identify areas for procedural improvements within the court system, leading to increased efficiency and effectiveness in case management.
- Guide clients and court staff through the complex recovery process by providing appropriate resources and support.
- Serve as a liaison between the judicial system and community organizations to address participants needs in a timely manner.
- Collaborate with clinicians and court staff to ensure accurate information exchange and timely resolution of cases.
- Provide comprehensive reports on clients, using qualitative and quantitative data, enabling informed decision-making by court staff.
- Prioritize urgent cases for immediate attention by judges, facilitating swift resolution of time-sensitive matters.
- Perform routine data entry, document management, and data tracking.
- Stay up-to-date on best practices and licensing requirements to complete accurate and efficient client reviews and adjustments.
COPSD Case Manager
The Center for Health Care Services
08.2022 - 05.2023
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Developed resource directory for clients, simplifying their search for essential services.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Improved client coping mechanisms with introduction of evidence-based practices.
- Developed and implemented personalized treatment plans for improved mental health outcomes.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Provided education on mental health topics and resources to clients.
- Adapted counseling techniques to best suit individual needs of each client.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Detox Counselor
The Center for Health Care Services
01.2022 - 08.2022
- Assisted clients in developing coping skills to manage triggers and cravings while participating in a medical manage detox.
- Implemented evidence-based practices and interventions to support individuals in achieving successful outcomes.
- Provided individual and group counseling to assist individuals in understanding and addressing the underlying emotional and psychological factors contributing to their substance use disorders.
- Collaborate with community organizations and resources to provide continued treatment after completion of detox.
- Improved client recovery rates by implementing evidence-based detox counseling techniques.
- Provided crisis intervention services when needed, deescalating tense situations and maintaining a safe environment for all involved parties.
- Utilized motivational interviewing techniques to help clients identify personal goals and overcome barriers to change, increasing their chances of long-term success in recovery.
- Managed client caseloads efficiently by prioritizing tasks and maintaining effective communication with team members, ensuring timely provision of services and coordinated care.
- Assessed clients for mental health disorders and provided appropriate referrals for further evaluation and treatment when necessary, addressing co-occurring conditions that could impact the detox process.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
Account Manager
Gannett
01.2018 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Digital Media Specialist
Hearst Media
01.2016 - 01.2018
Advertising Representative
AT&T Advertising
09.2011 - 05.2015
Education
M.S. - Behavior Analysis
The University of Texas At San Antonio
San Antonio, Texas08.2023
B.A. - Psychology
The University of Texas At San Antonio
San Antonio, Texas12.2021
A.A. - Psychology
Alamo Community College
05.2016
Skills
- Effective courtroom communication
- Research and analysis proficiency
- Cross-functional teamwork
- Strategic issue analysis
- Organizational time strategies
- Detail-oriented approach
- Skilled at managing multiple tasks
- Dependable performance
- Clear interpersonal communication
- Logical evaluation
- Organizational skills
- Active listening
- Responsive to new challenges
- Money handling
- Decision-making
- Verbal communication
- Cultivating strong partnerships
- Scheduling appointments
- Integrity in professional conduct
- Detail-oriented data management
- Task prioritization
- Community engagement
- Proactive self-starter
- Assessment of document accuracy
- Strong relationship-building abilities
- Data-driven decision making
- Timely project completion
- Proficient in conflict management
- Document preparation
- Engaging presentation skills
- Researching skills
- Detailed documentation practices
- Professional writing skills
- Risk mitigation strategies
- Policy analysis
- Statistical analysis
- Technical report writing
- Problem-solving aptitude
- Negotiation skills
- Comprehensive case management
- Account relationship development
- Data verification
- Resource management
- Documentation and reporting skills
- Critical thinking abilities
- Data acquisition
Accomplishments
- All Rise National Conference - May 2025
- DWI Court Team Basic Training - March 2025
- DWI Court Team Advanced Training - March 2024
- TASC-Texas Association of Specialty Courts -April 2025
Certification
- LCDC-I - Licensed Chemical Dependency Counselor Intern
- ADC - Alcohol and Drug Abuse Counselor
- QMHP - Qualified Mental Health Professional
Interests
Timeline
Court Liaison
The Center for Health Care Services
05.2023 - Current
COPSD Case Manager
The Center for Health Care Services
08.2022 - 05.2023
Detox Counselor
The Center for Health Care Services
01.2022 - 08.2022
Account Manager
Gannett
01.2018 - 12.2020
Digital Media Specialist
Hearst Media
01.2016 - 01.2018
Advertising Representative
AT&T Advertising
09.2011 - 05.2015
M.S. - Behavior Analysis
The University of Texas At San Antonio
B.A. - Psychology
The University of Texas At San Antonio
A.A. - Psychology
Alamo Community College
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