Veronica Garcia
Baytown
Summary
Motivated and detail-oriented professional with expertise in office management and customer service. Proven track record in optimizing organizational systems and enhancing operational efficiency. Bilingual communicator skilled in daily reconciliation management and claims processing, ensuring compliance and customer satisfaction. Committed to implementing safety procedures and improving workflow. Personable and reliable and will prove to be an asset to the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Coordinator
Clopay Building Products
09.2021 - Current
- Optimized organizational systems for payment collections, daily reconciliation, petty cash, cod report and deposit checks.
- Scheduled Deliveries -efficiently managing preparation for parts to be sent out in a timely matter.
- Quote and Ordering analyst placed through Oracle.
- Safety Coordinator responsible for implementing and monitoring safety procedures.
- Inventory labels and counting in the warehouse.
- Texas Department of Insurance wind load door analyst.
- Flagged/Organized scheduled truck loads.
- Purchased special orders.
- Received in truck load and parts from lift master and Janus.
- Placed engineer door request through excel form.
- Ensure team has the tools and information needed to perform duties efficiently.
- Managed daily emails.
Customer Service Representative
Clopay Building Products
07.2014 - Current
- Maintained organized filing systems for documents and records accuracy.
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided superior customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Notified customers when order is ready for pick up.
Customer Service Representative
State Farm
03.2013 - 04.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Ensuring compliance with company policies and regulatory standards.
- Receiving payment from customers and calling for past due payments.
- Paperwork for any Fema and flood insurance.
Education
High School Diploma -
Ross S. Sterling
Baytown, TX06-2012
Skills
- Office Administration
- Excellent Customer Service
- Bilingual
- Daily Reconciliation
- Scheduling Pick Up's
- Employee supervision
- Quote/Order Entry in Oracle
- Excel Skills
Certification
- Stop Certified in Safety
Language
English
Spanish - Advanced Bilingual
Timeline
Office Coordinator
Clopay Building Products
09.2021 - Current
Customer Service Representative
Clopay Building Products
07.2014 - Current
Customer Service Representative
State Farm
03.2013 - 04.2014
High School Diploma -
Ross S. Sterling
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