Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Garcia

Houston

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.

Overview

21
21
years of professional experience

Work History

Property Manager

Greater Coastal Management
Houston
06.2008 - Current
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Facilitated tenant paperwork processing and verification.
  • Exercised direct supervision over property staff.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Completed lease applications and verifications, notifying prospects of results.
  • Prepared and submitted reports to supervisor.

Accounting Assistant

Autobuses Ejecutivos
Houston
06.2005 - 06.2008
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Coded invoices and other records to maintain organized and accurate records.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Reviewed and coded expense reports for accuracy and proper expense disclosure.

Customer Service Specialist

Bay Area Ford
Webster
02.2004 - 06.2005
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Attorney at Law - Law School

UANL
Monterrey MX
06.1998

Skills

  • Fair Housing Mandates
  • Deposits Management
  • Client Relations
  • Monthly Fee and Payment Collection
  • Multi-Family Property Management
  • Skilled Multi-Tasker
  • Tenant Eligibility Determination
  • Data Entry
  • Property Showing
  • Microsoft Office
  • Clear Communication

Languages

Spanish
Native/ Bilingual

Timeline

Property Manager

Greater Coastal Management
06.2008 - Current

Accounting Assistant

Autobuses Ejecutivos
06.2005 - 06.2008

Customer Service Specialist

Bay Area Ford
02.2004 - 06.2005

Attorney at Law - Law School

UANL

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