Veronica Garcia
San Antonio,TX
Summary
Dynamic professional with extensive experience at Clowvazar Academy, excelling in client interaction and office administration. Proven ability to manage multi-line phone systems and maintain data confidentiality while supporting management. Recognized for attention to detail and a calm demeanor, consistently enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant to the Headmaster
Clowvazar Academy
03.2022 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Office Assistant
San Antonio Mission Baseball Organization
03.2017 - 03.2022
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Enrollment Specialist
Humana
09.2020 - 12.2020
- Communicated effectively via telephone, email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered, and reviewed customer data.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed customer needs to provide customized insurance solutions.
Sales Associate
Dillard's
09.2018 - 02.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Science - Administrative Assistant
San Antonio College
San Antonio, TXAssociate of Science -
Palo Alto College
San Antonio, TX06.2022
Associate of Arts -
Northwest Vista College
San Antonio, TX06.2005
Skills
- Basic mathematics
- Multi-line phone systems
- Attention to detail
- Calm demeanor
- Verbal and written communication
- Client interaction
- Expert in Microsoft Office software
- Types 35 wpm
Timeline
Assistant to the Headmaster
Clowvazar Academy
03.2022 - Current
Enrollment Specialist
Humana
09.2020 - 12.2020
Sales Associate
Dillard's
09.2018 - 02.2019
Office Assistant
San Antonio Mission Baseball Organization
03.2017 - 03.2022
Associate of Applied Science - Administrative Assistant
San Antonio College
Associate of Science -
Palo Alto College
Associate of Arts -
Northwest Vista College