Dynamic and results-driven professional with experience at Amazon, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective communication and relationship building. Adaptable and willing to learn, with a strong focus on achieving goals and maintaining high standards in fast-paced environments.
Hi, I’m
Veronica Garibay
Waukegan
Summary
Overview
2
years of professional experience
1
Certification
Work History
Amazon
Fulfillment Associate
03.2024 - Current
Job overview
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Charritos Moving Company
Professional Mover
06.2024 - 09.2024
Job overview
- Ensured timely completion of moving projects by effectively managing time and resources.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
Goodwill Naval Station Great Lakes
Crew Leader
09.2023 - 02.2024
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Established positive relationships with customers and colleagues through high standards of customer service.
Education
University of PhoenixTempe, AZ
Bachelor of Arts from Human Services
04-2015
University Overview
Skills
- Team leadership
- Willing to learn
- Teamwork and collaboration
- Customer service
- Friendly and courteous
- Excellent communication
- Relationship building
- Data entry
Accomplishments
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified Notary Public, Illinois State - February 15,2025
Languages
Spanish
Professional Working
Timeline
Professional Mover
Charritos Moving Company
06.2024 - 09.2024
Fulfillment Associate
Amazon
03.2024 - Current
Crew Leader
Goodwill Naval Station Great Lakes
09.2023 - 02.2024
University of Phoenix
Bachelor of Arts from Human Services
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