Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Garrett

Denison,TX

Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Dynamic Wound Care
Denison, Texas
02.2025 - Current
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Monitored office supplies inventory and placed orders when necessary.
  • Scheduled and confirmed appointments.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Sorted incoming mail and directed to correct personnel each day.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Intake Coordinator

Dynamic Wound Care
Denison, Texas
02.2025 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted initial risk assessments to identify any immediate concerns or needs for intervention.
  • Adhered to confidentiality guidelines when handling sensitive information about clients.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints or answered customers' questions.
  • Developed and maintained intake procedures to enhance efficiency and client satisfaction.
  • Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
  • Maintained accurate records of client intakes in electronic database system.
  • Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
  • Met regularly with clients to review progress towards established goals and objectives.
  • Monitored client's activities while at the facility and documented any changes in behavior or attitude.
  • Computed balances, totals or commissions to support accounting team.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Offered crisis intervention techniques when needed.

Certified Clinical Hemodialysis Technician

DaVita
Denison, TX
01.2020 - 01.2025
  • Set up and operated dialysis machines to provide patient care.
  • Maintained a clean and organized work environment in compliance with healthcare regulations.
  • Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
  • Documented patient information accurately in electronic health records.
  • Assisted nursing staff with various duties such as changing linens, stocking supplies or preparing meals for patients.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Collaborated with healthcare team to develop individualized care plans for patients.
  • Responded to and managed emergency situations during dialysis treatments.
  • Discontinued dialysis treatment according to established procedures.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Managed inventory of dialysis supplies and reordered as necessary.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Inspected all medical instruments prior to use on each patient to ensure sterility and safety.
  • Monitored patients during dialysis treatments for adverse reactions or changes in condition.
  • Administered medications as prescribed by the overseeing physician during dialysis sessions.
  • Assisted nurses in providing patient care by performing tasks such as taking vital signs or collecting specimens.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted in training technicians, medical students or other staff members.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Provided emotional support to patients undergoing hemodialysis treatments by listening attentively and responding compassionately.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Monitored patient reactions and machine operation during dialysis treatment.
  • Trained new dialysis technicians on machine operation and patient care procedures.
  • Developed procedures for data management.

Customer Service Representative

Walmart
Denison, TX
01.2017 - 12.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Supported sales team members to drive growth and development.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Strengthened customer retention by offering discount options.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Associate of Science -

Grayson College
Denison, TX
05-2023

High School Diploma -

Denison High School
Denison, TX
05-2018

Associate of Science - Business Administration

Grayson College
Denison, TX

Skills

  • Appointment scheduling
  • Customer service
  • Office administration
  • Data entry
  • Record keeping
  • Multi-line phone operation
  • Document preparation
  • Team collaboration
  • Conflict resolution
  • PC proficient
  • Time management
  • Organizational skills
  • Spreadsheet tracking
  • Verbal and written communication
  • Critical thinking
  • Time management abilities

Certification

  • CPR
  • CCHT
  • PCT

Timeline

Receptionist

Dynamic Wound Care
02.2025 - Current

Intake Coordinator

Dynamic Wound Care
02.2025 - Current

Certified Clinical Hemodialysis Technician

DaVita
01.2020 - 01.2025

Customer Service Representative

Walmart
01.2017 - 12.2019

Associate of Science -

Grayson College

High School Diploma -

Denison High School

Associate of Science - Business Administration

Grayson College

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Veronica Garrett