Summary
Overview
Work History
Education
Skills
Timeline
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VERONICA GENIS ABAONZA

prep cook
Chula Vista,CA

Summary

Dynamic culinary professional with extensive experience at Cheesecake Factory Inc, excelling in food preparation and safety. Proven ability to train staff and enhance kitchen organization, ensuring high-quality meal execution. Skilled in inventory management and conflict resolution, consistently achieving operational efficiency and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Prep Cook

Cheesecake Factory Inc
Chula Vista
01.2022 - 04.2025
  • Measured ingredients accurately using measuring cups and spoons.
  • Followed recipes to prepare meals according to customer specifications.
  • Maintained records of daily food usage in accordance with health regulations.
  • Discarded spoiled food items immediately following established procedures.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Trained new employees on proper techniques of preparing meals safely.
  • Ensured that all dishes were prepared correctly by tasting them before serving.
  • Adhered strictly to safety regulations while handling sharp knives or operating machinery.
  • Heated sauces, soups and gravies according to specified methods.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Checked freshness of food and ingredients prior to use.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.

Assistant Manager

TROPIFRUIT INC
El Cajon
08.2011 - 01.2022
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Collections Agent

HIPOTECARIA SU CASITA
TIJUANA
08.2006 - 07.2011
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.
  • Monitored customer accounts for changes in financial status or contact information.
  • Prepared reports summarizing collection activity for management review.
  • Identified opportunities for process improvement within the collections department.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.

Education

High School Diploma -

CENTRO UNIVERSITARIO HISPANOAMERICANO
Cdmx
06-1988

Skills

  • Food preparation
  • Ingredient measurement
  • Recipe execution
  • Inventory management
  • Food safety
  • Kitchen organization

Timeline

Prep Cook

Cheesecake Factory Inc
01.2022 - 04.2025

Assistant Manager

TROPIFRUIT INC
08.2011 - 01.2022

Collections Agent

HIPOTECARIA SU CASITA
08.2006 - 07.2011

High School Diploma -

CENTRO UNIVERSITARIO HISPANOAMERICANO

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VERONICA GENIS ABAONZAprep cook
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