VERONICA GEORGE
Converse,TX
Summary
Senior Human Resources Director drives employee-oriented, high-performance culture that emphasizes goal attainment and recruitment of superior workforce. Brings over 20 years of employee relations and benefits administration experience to support strategic development initiatives and performance management processes. Identifies opportunities to improve HR policies across multiple experiences and proposes solutions to correct inconsistencies. Supports senior company leaders across range of HR activities from analysis and issue identification to strategic initiatives. Routinely produces and improves standard and ad-hoc HR reports, dashboards and scorecards to provide guidance on workforce planning activities. Assists HR business partners with planning and roll-out of succession and organization planning, talent assessment and change management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Director Interim Chief Operations Officer
Alliance Spine
03.2018 - Current
- Support business growth through strategic planning and process development.
- Meet customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamline company processes and procedures while enhancing customer satisfaction.
- Make decisions with broad and positive impact on security management operations.
- Process medical, dental and vision enrollment changes accurately and timely to avoid disruption to employee benefits.
- Develop and implement human resources policies and procedures and disseminated through employee handbooks, communications and meetings.
- Facilitate requests for paid and unpaid leaves of absence and short-term and long-term disability to minimize workflow disruption.
- Coordinate recruiting and onboarding processes and communicate offers of employment to candidates.
- Implement and update compensation program by rewriting job descriptions and conducting and reviewing merit increases.
Human Resources Director
San Antonio Behavioral Healthcare Hospital
10.2021 - 07.2022
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Oversaw workers' compensation program for employees injured on job.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Conducted exit interviews to better understand reasons why employees were separating from company.
Human Resources/Operations Manager
MIDAS
06.2013 - 05.2017
- Recruited, trained and developed a dynamic workforce of 1500+ employees in 50 locations across Texas
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Led a team of 7 world class HR and administrative.
Education
MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM) - Project Management
KELLER GRADUATE SCHOOL OF MANAGEMENT
01.2011
MASTER OF BUSINESS ADMINISTRATION (MBA) - Human Resource Management
Trident University (TUI)
01.2008
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
UNIVERSITY OF PHOENIX
01.2004
Skills
- Quick Books Enterprise, ADP, Workable, Kronos and Fishbowl
- Adobe, WordPress and RO Writer
- Background Checks
- Compensation Structuring
- Personnel Files
- Investigative Oversight
- Company Organization
- Skilled in MicroSoft Suite
- Strategic Planning
- Human Resource Management
- Compliance Monitoring
- Labor Agreements
- Specialized HR Projects
Certification
Mathematics Teacher Certification, State Board of Education, Austin, TX, 2012
Timeline
Human Resources Director
San Antonio Behavioral Healthcare Hospital
10.2021 - 07.2022
Human Resources Director Interim Chief Operations Officer
Alliance Spine
03.2018 - Current
Human Resources/Operations Manager
MIDAS
06.2013 - 05.2017
MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM) - Project Management
KELLER GRADUATE SCHOOL OF MANAGEMENT
MASTER OF BUSINESS ADMINISTRATION (MBA) - Human Resource Management
Trident University (TUI)
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
UNIVERSITY OF PHOENIX
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