Veronica Giles

Greet customers entering the furniture store and engage them in conversation to determine their furniture needs and preferences.
Provide detailed information and advice on furniture selection, including materials, care instructions, and design options.
Execute sales transactions, including processing payments, arranging financing options, and managing sales documentation.
Arrange and oversee the delivery of purchased furniture to customers’ homes, ensuring timely and accurate delivery.
Design and set up attractive furniture displays in the showroom to showcase the latest inventory and inspire customers.
Handle customer complaints and issues related to furniture quality, delivery, or service, aiming for a satisfactory resolution.
Conduct inventory management tasks, including stock checks, reordering items, and receiving new shipments.
Participate in ongoing training on new furniture products, design trends, and sales techniques to enhance job performance and sales results

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.