Veronica Gilmore
Birmingham
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Associate
UAB
10.2021 - Current
- Provided high-level administrative support to Associate Dean for Genomic Medicine
- Assisted with new employee onboarding and clinical observation requirements for students/trainees
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Patient Care Technician/Unit Secretary
UAB Hospital
01.2015 - 10.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Radiology Attendant
UAB Hospital
01.2013 - 01.2015
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
- Provided physical support to patients through diverse types of mobility assistance.
Senior Library Assistant
Auburn University at Montgomery
01.2011 - 01.2013
- Marketed library's many services to visitors and patrons through active communication.
- Assisted librarian with conducting library orientation for new assistants.
- Kept detailed records of lending transactions and library users.
Education
Graduate Certificate - Foundations of Business Administration
University of Alabama At Birmingham
Birmingham, AL08.2023
B.A. - Sociology
University of Alabama At Birmingham
Birmingham, AL08.2021
Skills
- Strategic Planning
- Teamwork
- Effective leader
- Critical thinking
- MS Office
- Business administration
- Scheduling and calendar management
- Multitasking and Time Management
International Experience
Study Abroad, Auburn University at Montgomery
Belmopan, Belize (05/ 2012)
- Learned to establish rapport quickly with individuals in an unfamiliar environment
- Interviewed women in various hospitals regarding their healthcare policies, overcoming linguistic and cultural barriers
- Developed culturally appropriate presentations to present to the facility
Timeline
Administrative Associate
UAB
10.2021 - Current
Patient Care Technician/Unit Secretary
UAB Hospital
01.2015 - 10.2021
Radiology Attendant
UAB Hospital
01.2013 - 01.2015
Senior Library Assistant
Auburn University at Montgomery
01.2011 - 01.2013
Graduate Certificate - Foundations of Business Administration
University of Alabama At Birmingham
B.A. - Sociology
University of Alabama At Birmingham
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