Veronica Giustino
Laramie,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Services Assistant
State of Wyoming Department of Family Services
Laramie, WY
10.2015 - 10.2022
- Developed and implemented a strategic plan to ensure the delivery of quality family services.
- Provided leadership, guidance and technical assistance to staff within the Family Services Department.
- Coordinated with other departments to ensure collaboration and alignment in providing services to families.
- Developed positive relationships with community partners to increase access to resources for families served by the department.
- Conducted regular meetings with staff members to discuss progress on projects and initiatives, as well as provide feedback on performance.
- Ensured compliance with applicable state laws, regulations, standards and best practices pertaining to family services programming.
- Maintained up-to-date records of all service plans, case notes, client information forms and other required documents.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Completed intake assessments on families to determine service needs.
Administrative Assistant
Department of Agriculture
Laramie, WY
07.2010 - 10.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
Administrative Assistant
State of Wyoming Vet Lab
Laramie, WY
07.2005 - 07.2010
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
High School Diploma -
Laramie County Community College
Skills
- Clerical Support
- Office Administration
- Appointment Scheduling
- Calendar Management
- Data Entry
- Mail handling
- Scheduling
- Invoice Processing
- Check processing
- Reception oversight
- Filing
- Package routing
Certification
CPR/First Aid
Class B Driver License
Affiliations
Volunteer for Animal Rescue and adoption
Help the elderly on a monthly schedule
Timeline
Social Services Assistant
State of Wyoming Department of Family Services
10.2015 - 10.2022
Administrative Assistant
Department of Agriculture
07.2010 - 10.2015
Administrative Assistant
State of Wyoming Vet Lab
07.2005 - 07.2010
High School Diploma -
Laramie County Community College
CPR/First Aid
Class B Driver License
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