Veronica Gleaton
Lithonia,GA
Summary
Resourceful and multi-talented hospitality worker with the ability to work in diverse areas. Determined and service driven with a strong desire to advance, proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. Ability to perform secretarial accounting, assistant and office management duties simultaneously. Professional with guests and colleagues alike. Background in food service and housekeeping areas.
Overview
2
2
years of professional experience
Work History
Food and Nutrition Associate
Emory Saint Joseph's Hospital
03.2023 - Current
- Prepare, portions, and serves menu items for general and modified patient diets and for retail food service and catering. Sets up meal service stations.
- May operate a cash register to process and verify payment for goods and services and may operate selected production and other equipment.
- Follows all safety and infection control policies and procedures which includes proper and frequent hand-washing and using required protection devices to prevent transmission of food borne illnesses, to patients, customers and staff.
- Takes and records temperature of food and food service equipment; documents the temperature information and adheres to FIFO protocols.
- Reports problems in food quality of service and customer/patient concern: communicates or shares recommendations for improvements.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Food Service Worker
USA UPSTAR
05.2022 - 03.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
Government Contractor
USA UPSTAR
10.2021 - 04.2022
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Reduced operational costs through effective resource allocation and budget management.
- Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
- Strengthened relationships with clients by maintaining open lines of communication and addressing concerns proactively.
- Coordinated with external partners to secure necessary resources for successful project execution while adhering to budget constraints.
- Ensured client satisfaction through diligent oversight of deliverables, addressing issues promptly as they arose throughout the course of each project.
- Selected tools, materials and equipment and tracked inventory.
Education
Bachelor of Science - Business Administration
American Military University
Manassas06.2022
Skills
- Cash Handling
- Management Support
- Preparing Reports
- Workplace Safety
- Production Support
- Customer Service
- Time Management
- Product Inspection
- POS System Operation
Timeline
Food and Nutrition Associate
Emory Saint Joseph's Hospital
03.2023 - Current
Food Service Worker
USA UPSTAR
05.2022 - 03.2023
Government Contractor
USA UPSTAR
10.2021 - 04.2022
Bachelor of Science - Business Administration
American Military University
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