Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Veronica Godina

Hemet,CA
Veronica Godina

Summary

Highly motivated professional with 28 years of experience in Cosmetology and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. California Cosmetology Licensed since 2007 with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Friendly Cosmetologist with 28 years of experience in Hair care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Hardworking Cosmetology bringing 28+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Overview

27
years of professional experience
6
years of post-secondary education

Work History

Veronicas beauty salon
Hemet, CA

Business Owner
12.2015 - Current

Job overview

  • Provided consultations to clients on beauty treatments, products and services.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Maintained cleanliness of salon equipment and tools.
  • Ensured proper sanitation practices were followed at all times.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Advised clients on how to maintain their new hairstyles at home.
  • Performed scalp treatments to improve hair health and texture.
  • Maintained accurate records of customer services provided.
  • Developed a loyal client base through excellent customer service.
  • Collaborated with other professionals in the beauty industry.
  • Engaged with customers by providing friendly conversation during services.
  • Promoted additional services or products available in the salon.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Scheduled client appointments.
  • Responded to customer inquiries by phone, email and in person.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Updated and maintained customer information records and beauty services provided.
  • Ordered, displayed and maintained supplies.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Developed new styles and techniques.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Demonstrated and sold hair care products and cosmetics.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.

Luna Beauty Salon
Riverside, CA

Cismetoloist
04.2005 - 10.2015

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Delivered products to customer locations on time.

Genaro Cruz Cabrera
Mexico, Mexico

Cosmetologist
08.1997 - 04.2000

Job overview

  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.

Illusions Beauty Salon
Riverside , CA

Cosmetologist
11.2001 - 09.2004

Job overview

  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.

Education

ACAEF
Mexico

Cosmetology from Cosmetology Education
09.1995 - 06.1997

University Overview

  • Completed professional development in Hair Stylist
  • Colorimetry
  • Cosmetology

Bachilleres 10
Mexico

High School Diploma
09.1991 - 07.1994

University Overview

University of Mexico (UNAM)
México City

No Degree from Psychology
09.1994 - 07.1996

University Overview

  • Member of UNAM

Skills

  • Customer Service
  • Consulting
  • Customer Relations
  • Effective leader
  • Coaching and mentoring
  • Cosmetology
  • Male and female haircutting knowledge
  • Hair conditioning and styling
  • Customer consultation
  • Hair coloring expert
  • Facials and makeup applications
  • Relationship building and management
  • Clear communication
  • Standard waxing understanding
  • Advanced cosmetology trained
  • Bleaching, dyeing and tinting
  • Weave trained
  • Sales expertise
  • Product expertise
  • Esthetics

Timeline

Business Owner
Veronicas beauty salon
12.2015 - Current
Cismetoloist
Luna Beauty Salon
04.2005 - 10.2015
Cosmetologist
Illusions Beauty Salon
11.2001 - 09.2004
Cosmetologist
Genaro Cruz Cabrera
08.1997 - 04.2000
ACAEF
Cosmetology from Cosmetology Education
09.1995 - 06.1997
University of Mexico (UNAM)
No Degree from Psychology
09.1994 - 07.1996
Bachilleres 10
High School Diploma
09.1991 - 07.1994

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