Veronica Gomez Hernandez
Houston,Texas
Summary
Efficient Medical Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in patient data management, regulatory compliance, and healthcare operations improvement. Excel in communication, problem-solving, and teamwork, ensuring smooth administrative processes in fast-paced medical environments.
Overview
7
7
years of professional experience
Work History
Medical Administrator
Paramount Physical Therapy
Houston, Texas
08.2021 - 07.2023
- Collaborated with various departments to ensure efficient retrieval of archived files.
- Reviewed all documentation prior to filing it away to make sure it was accurate and complete.
- Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
- Researched missing documents using computer databases when required.
- Updated existing records on an ongoing basis according to established procedures.
- Scanned paper documents into electronic format when needed.
- Schedule appointments, verifying insurance coverage, and collect co-payments.
- Completed pre-registration activities such as obtaining authorizations.
- Managed the front desk operations by answering phones.
- Assisted with patient check-in and check-out process.
- Conducted follow-up visits with patients to assess the effectiveness of treatments.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Communication with lawyers and attorneys for patient treatment.
Receptionist
Woodlake Diagnostic Group
Houston, TX
04.2017 - 08.2021
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Answered calls using multi-line telephone system.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
PLS Check Cashing
Houston, Texas
03.2016 - 03.2017
- Performed teller duties including check cashing, coin redemption, money orders,other financial transactions.
- Conducted cashiering duties such as deposits, withdrawals, transfers, payments, collections, check cashing.
- Verified customer's identification for check cashing services.
- Negotiated terms of sale with customers in order to maximize profitability.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Reported any suspicious behavior or incidents immediately to management.
Education
High School Diploma -
Hastings High School
Houston, TX06-2016
Skills
- Problem-solving capabilities
- Medical terminology expertise
- Office administration abilities
- Financial reporting experience
- Clinical education
- Bilingual in Spanish
- Multitasking
- Computer Skills
- Customer Service
- Call handling
- Staff Training
Timeline
Medical Administrator
Paramount Physical Therapy
08.2021 - 07.2023
Receptionist
Woodlake Diagnostic Group
04.2017 - 08.2021
Customer Service Representative
PLS Check Cashing
03.2016 - 03.2017
High School Diploma -
Hastings High School
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