Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Gonzales

Lewisville,TX

Summary

Driven Community Director bringing many years of experience. Skilled at providing both resident satisfaction and fulfilling property owner needs. Strengths include strong leadership, strategic planning, and conflict resolution skills. Previous impact includes improving community engagement through innovative programming and fostering positive relationships among residents. Demonstrated ability to cultivate an inclusive environment that promotes collaboration and respect.

Overview

23
23
years of professional experience

Work History

Community Director

PaulsCorp
Lewisville, TX
07.2024 - Current
  • Prepared and submitted monthly reports.
  • Oversaw daily operations, maintenance, and administration of the property.
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
  • Leading and managing the community team, ensuring that all members are working together to achieve goals.
  • Prepared detailed budgets and financial reports for properties.
  • Managed overall tenant relations, promoted tenant satisfaction.
  • Negotiated rent rates based on market rent and occupancy.
  • Communicated with vendors regarding orders, deliveries, and invoices.

Assistant Community Director

PaulsCorp
Lewisville, TX
10.2023 - 07.2024
  • Maintained accurate records regarding tenant information, rent payments, lease agreements, and other pertinent documents.
  • Performed regular inspections of vacant units prior to move-in day in order to guarantee their condition was acceptable before welcoming new tenants.
  • Consulted with staff on resolution of complex service issues.
  • Coordinated activities set up and clean up for residents.
  • Walked through property to check for violations.
  • Assisted in the daily operations of a residential community by responding to resident inquiries, resolving conflicts, and providing customer service.
  • Monitored occupancy levels and ensured compliance with all applicable regulations related to leasing and marketing of apartments.
  • Addressed complaints or concerns from tenants in a timely manner with the Community Director.

Property Manager

Univesco
Lewisville, TX
08.2021 - 08.2023
  • Inspected propertie regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Updated tenant and unit information to keep current in housing database.
  • Tracked leads using CRM software and followed up with interested parties.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Assistant Community Manager

Univesco
Lewisville, TX
01.2020 - 08.2021
  • Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
  • Conducted competitor analysis to identify new community engagement opportunities.
  • Processed applications from prospective residents.
  • Provided administrative support to the Community Manager as needed.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Provided monthly reports on community metrics and progress towards goals.
  • Coordinated events for residents of the community.
  • Investigated potential violations of lease agreements by tenants.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Updated resident accounts with latest personal information and recent payments.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

Apartment Leasing Consultant

Univesco
Lewisville, TX
07.2019 - 01.2020
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
  • Maintained accurate records of unit availability and pricing information.
  • Processed applications for prospective tenants and conducted background checks.
  • Provided tours of available units, models, amenities, and common areas.
  • Checked rental eligibility by following company's verification process.
  • Contacted and followed up with tenants on renewal notices.

Medical Assistant Supervisor

Southwest Family Medicine Associates
Dallas, TX
10.2008 - 09.2018
  • Supervised, trained or directed medical laboratory workers engaged in laboratory testing.
  • Maintained safe work environment by wearing personal protective equipment.
  • Provided technical information about test results to physicians, family members or researchers.
  • Managed departmental inventory and supply ordering.
  • Performed various tests on patients to assess needs and medication effectiveness.
  • Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.

Department Manager

Home Depot
Dallas, TX
08.2001 - 10.2007
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Thomas Jefferson High School
Dallas, TX
05.2000

Some College (No Degree) - Medical Assisting

ATI Career Training Center - Dallas
Dallas, TX

Skills

  • Tenant Relations
  • Business Development
  • Multi-Family Property Management
  • Knowledge of Leasing and Market Conditions
  • Customer Service-Focused
  • Property Management
  • Budget control
  • Fair housing compliance
  • Tenant relations
  • Property maintenance
  • Office staff oversight

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Community Director

PaulsCorp
07.2024 - Current

Assistant Community Director

PaulsCorp
10.2023 - 07.2024

Property Manager

Univesco
08.2021 - 08.2023

Assistant Community Manager

Univesco
01.2020 - 08.2021

Apartment Leasing Consultant

Univesco
07.2019 - 01.2020

Medical Assistant Supervisor

Southwest Family Medicine Associates
10.2008 - 09.2018

Department Manager

Home Depot
08.2001 - 10.2007

High School Diploma -

Thomas Jefferson High School

Some College (No Degree) - Medical Assisting

ATI Career Training Center - Dallas

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