Veronica Gonzales

• Provide excellent customer service by promptly responding to member needs via incoming calls to the club or in person
• Provide membership options and help determine the best option based on their personal fitness goal
• Give club tours and highlight club amenities and current promotions that align with the goals of each member and potential member
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Maintain a safe environment through the correct implementation of safety policies and procedures

• Maintained a clean and safe environment while caring for the pets.
• Provided compassionate care for pets during owners' absences.
• Supply adequate attention and consistent oversight to pets to promote high level of care.
• Communicated with clients regularly regarding their pet's care needs and progress.

• Assisted with transitioning from one activity to another throughout the day as needed by the student.
• Provided one-on-one instruction to students who needed extra help with learning tasks.
• Organized instructional materials for use in the classroom setting.
• Offered emotional support during times of difficulty involving any student.

• Engage closely with children to further excel their learning
• Assist classroom teacher with planning, scheduling, and classroom routines
• Prepare classroom for students as well as special accommodations for students as needed
• Attending to 1:1 with students with special needs to gravitate them to higher education
• Offered students personalized educational, behavioral and emotional support
• Assisted in the implementation of educational programs for special needs children.

• Demonstrate exercise routines and programs to promote a healthy lifestyle and inspire clients to reach their full potential

• Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics

• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities

• Built and established lasting relationships using encouragement and personal support

• Supervised driver dispatching, route planning, and vehicle tracking for 7-12 drivers per shift
• Connected incoming calls quickly using multi-line telephone system to minimize hold times
• Monitored changes in delivery schedule and communicated changes to customers
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
• Handle credit card and cash transactions for daily revenue