Veronica Gonzalez
Manteca,CA
Summary
Outgoing Office Administrator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
17
17
years of professional experience
Work History
Claims Coordinator
Roto Rooter
01.2020 - Current
- Customer Service and Collections for Commercial and Consumer accounts up to 120 Days Past Due, including negotiations of settlements. Works with all online apps and tools to help process the Loss Mitigation, including the submission of pictures and claims to insurance.
- Also collaborates with Adjusters to ensure prompt payment and prevent company losses.
- Weekly Company Bank Deposit
- Help with Employee Pay and Bonus up to process.
- Implementing project management techniques to overcome obstacles and increase team productivity
Office Manager
Trident Society
10.2007 - 12.2019
- Coordinated special projects and managed schedules
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Updated reports, managed accounts, and generated reports for company database
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed compliance Controlled finances to lower costs and keep business operating within budget.
Education
High School Diploma -
Fremont Adult Education
Fremont, CA06.1998
Skills
- Processing deposits
- Preparation of management reports
- Check processing adjustments
- Compliance with operation procedures
- Documentation and control Credit and collections
- Business administration
- Dependable and Responsible
- Excellent Communication Active Listening
- Decision-Making
- Interpersonal Communication
- Teamwork and Collaboration
Personal Information
Title: Claims Coordinator
Timeline
Claims Coordinator
Roto Rooter
01.2020 - Current
Office Manager
Trident Society
10.2007 - 12.2019
High School Diploma -
Fremont Adult Education
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