Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Gonzalez

Rosenberg,TX

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

8
8
years of professional experience

Work History

CASHIER/SERVER

HAPPY YOU-YOU
02.2015 - 12.2015
  • Provided excellent customer service in person and via phone; worked closely with restaurant staff to ensure orders were done accurately, Received and processed with accuracy various forms of payments, Explained how various menu items are prepared, Prepared and served beverages and expedited food orders, Maintained supplies and inventory, Kept dining room and work areas clean, Developed multitasking skills that made me thrive in a fast place environment

CASHIER

FAMILY DOLLAR
01.2016 - 10.2016
  • Ensured each customer received exceptional customer service by providing a friendly environment which included greeting and acknowledging every customer that walked through the door, Handled minor customer complaints and concerns in an effective, customer supported manner, Interacted with customers to help them find the specific product, Politely assisted customers in person and via telephone, Operating cash registers, managing financial transactions and balancing drawers, Ensure store is stocked, displayed and secured according to plan, Cross-selling products to increase purchase amounts, Assisted and displayed merchandise, Cleaned shelves, counters and floors, Learned to work effectively in a fast pace environment, Provided translation to bilingual customers

ASSISTANT MANAGER

FAMILY DOLLAR
Rosenberg , Tx
08.2018 - 01.2021
  • Ensuring a consistent standard of customer service, Resolving customer issues to their overall satisfaction, Assisting customers when necessary, Overseeing retail inventory, Maintaining stores standards including stocking and cleaning, Completing tasks assigned by the general manager accurately and effectively, Worked closely with store manager to lead staff and motivate staff, Supporting store manager as needed, Communicated store priorities as determined by store manager and delegated task to other sales associates accordingly, Trained and supervised new employees to provide outstanding customer service and handle the cash register properly, Prepared daily reports of sales from previous business day and filed correctly, Took disciplinary action when necessary, Followed company closing procedures, Responsible for opening/closing of the store, bank deposit, paperwork, and unloading of truck

Cashier

Buc-ee's
Wharton, Tx
04.2021 - 11.2021
  • Made sure customer service was provided with the best of ensured service needed, to always greeting when walking in. Also kept my area clean to wiping down and taking out trash after every shift. Ensured proper direction for customer to find items they may need without leaving our station. Stocked up on cigarettes needed to be placed for purchase. Balanced daily transactions on a computerized point-of-sale system. With doing so, we would check out customers in a fast timely manner due to high capacity of customers. Verified that customers were of legal age to purchase alcohol or tobacco products. Performed other duties as assigned by management.

Warehouse Worker

Buc-ee's
Wharton, TX
11.2021 - 04.2023
  • Provided assistance in unloading palates when it came to shipments every two days of the week. Organized warehouse space for efficient storage of products. Ensured safety protocols were followed at all times while operating machinery. Inspected damaged goods prior to disposal or return to vendor. Moved large and bulky items manually or with pallet jacks or forklifts. Preserved safe work environment by maintaining clean workstations and pallet area. Provided the customers with proper direction and walked with them for they can retrieve what they are asking for. Ensured items stocked up at all times and went over products that where qualified to sell for customers. Made sure coolers and drinks where placed in the right order for stocking.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves. Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability. Worked additional hours and shifts to meet tight deadlines during peak periods. Trained new employees regarding warehouse procedures and standards. Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Education

Undergrad For Medical Records - Medical Insurance Coding And Billing

University of Phoenix
Tempe, AZ
10-2024

DIPLOMA -

B.F. TERRY HIGH SCHOOL
05.2017

Skills

  • Customer service
  • Bilingual
  • Fast learner
  • Self-starter
  • Team player
  • Management
  • Sales
  • Team Building
  • Cash Handling
  • Inventory
  • Training
  • Merchandising
  • Inventory Management
  • Cash Register Operation
  • Payment Processing
  • Cash Drawer Balancing
  • Conflict Resolution

Languages

English
Professional
Spanish
Limited

Timeline

Warehouse Worker

Buc-ee's
11.2021 - 04.2023

Cashier

Buc-ee's
04.2021 - 11.2021

ASSISTANT MANAGER

FAMILY DOLLAR
08.2018 - 01.2021

CASHIER

FAMILY DOLLAR
01.2016 - 10.2016

CASHIER/SERVER

HAPPY YOU-YOU
02.2015 - 12.2015

Undergrad For Medical Records - Medical Insurance Coding And Billing

University of Phoenix

DIPLOMA -

B.F. TERRY HIGH SCHOOL

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Veronica Gonzalez