VERONICA GONZALEZ
Stockton,CA
Summary
Dynamic leader with a proven track record at IDESIGN, enhancing customer satisfaction and fostering team productivity. Skilled in strategic planning and creativity, adept in bilingual communication, and known for exceptional decision-making abilities. Elevated service delivery and team performance, achieving notable business growth.
Overview
16
16
years of professional experience
Work History
MANAGER
IDESIGN
10.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Consulted with clients to assess their needs and preferences, providing tailored design solutions that exceeded expectations.
- Enhanced customer satisfaction by creating unique and high-quality custom t-shirt designs.
LEAD
WALGREENS
04.2020 - 10.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Food Service Manager
DEL TACO
12.2008 - 05.2015
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Observed staff confirm safety and quality standards.
- Coordinated employee work schedules to provide coverage for special events.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
ASSOCIATES IN PSYCHOLOGY - PSYCHOLOGY
San Joaquin Delta College
Stockton, CA05-2024
High School Diploma -
DESERT ROSE
Las Vegas, NV05-2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Strategic planning
- Creativity and innovation
- Active listening
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
LEAD
WALGREENS
04.2020 - 10.2021
MANAGER
IDESIGN
10.2017 - Current
Assistant Food Service Manager
DEL TACO
12.2008 - 05.2015
ASSOCIATES IN PSYCHOLOGY - PSYCHOLOGY
San Joaquin Delta College
High School Diploma -
DESERT ROSE
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