Veronica Gonzalez

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Essential Job Functions:

Oversees, plans, and performs complex and critical administrative functions for the department, including purchasing, requisitions, IT ticket coordination, travel processing, and records management.

Manages the department’s joint inbox as the primary point of contact for requests from internal and external stakeholders, routing inquiries appropriately, ensuring timely responses, and tracking all correspondence in accordance with department protocols.

Coordinates public meetings such as rate hearings, rule hearings, stakeholder meetings, and meetings with Executive-level staff, based on requests from program staff.

Manages the development, maintenance, and communication of internal policies and procedures that guide the operational work of the administrative team. Ensures documentation is accurate, current, and accessible to staff.

Manages the interview process by coordinating with hiring managers to schedule interviews, communicate logistics, and provide updates to ensure a smooth and efficient process.

Manages purchases by processing requisitions and coordinating closely with Purchasing and Accounts Payable to ensure expenditures are accurate, timely, and in compliance with agency requirements.

Oversees and maintains multiple department-wide inventory lists, ensuring records are accurate and up to date.

Oversees facility management functions such as submitting and tracking work orders and coordinating with building services to resolve issues.

Coordinates limited travel needs, including processing travel requests and managing travel costs in alignment with agency policies.

Manages onboarding and offboarding processes for staff members, ensuring all administrative, technological, and procedural steps are completed accurately and efficiently.

Oversees software license and subscription renewals, ensuring timely processing and coordination with Purchasing and Accounts Payable.

Knowledge, Skills and Abilities (KSAs):

Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal and budgeting techniques and practices; and office management and human resource administration.

Skill in coordinating activities, the use of a computer and applicable software, and critical thinking.

Ability to study and evaluate programs and propose recommendations, to interpret and apply agency policies and procedures, to analyze and solve work problems, to make decisions affecting the operation of administrative services functions, to communicate effectively.

• Communication skills.
• Decision-making skills.
• Training and developmental skills.
• Empathic skills.
• Finance skills.
• Organizational skills.
• Business management skills.
• Leadership skills.
• Strategic-thinking skills.
• Technical skills.
• Multi-tasking skills.
• All while providing advice and counsel to employees and management on issues, rules, and policies related to human resources management, which may include handling complex issues and answering complex questions.
• Entering, updating, and retrieving information from various automated, human resources, and/or payroll systems.
• Maintaining and reviewing human resources automated systems, files, and records.
• Completes human resources-related surveys and questionnaires, and compiles and analyzes human resources data.
• Prepares and maintains human resources correspondence and reports.
• Processes personnel actions and reviews completed personnel actions to ensure conformity with agency, state, and federal regulations.
• Assists in recruiting, screening, and setting up interviews of applicants.
• Assists in reviewing and developing human resources policies and procedures.

• Managed legal documentation and filing systems for environmental compliance cases.
• Coordinated schedules and meetings for legal staff, enhancing workflow efficiency.
• Assisted in drafting legal documents and correspondence to support case preparation.
• Maintained accurate records of case files, ensuring data integrity and accessibility.
• Implemented process improvements that streamlined document retrieval procedures.
• Trained new staff on office protocols and electronic filing systems, fostering team productivity.
• Led initiatives to digitize records, improving accessibility and reducing physical storage needs.
• Provided strategic support to attorneys during hearings by preparing evidence and organizing materials.
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• Answered and directed calls using multi-line switchboard.
• Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
• Received and placed telephone calls to clients and prospective clients.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Screened telephone calls and forwarded to appropriate departments.
• Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
• Filed documents with courts on behalf of attorney.
• Transcribed legal documents and phone conversations.
• Reduced errors in legal documents by implementing thorough proofreading processes.
• Created, indexed, and maintained client binders.
• Scheduled all appointments, appearances and briefings.
• Developed and maintained filing and retrieval systems.
• Scheduled and made appointments for [Number] attorneys.
• Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
• Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
• Enhanced attorney productivity with proficient management of case files and schedules.
• Diligently edited legal correspondence for grammar and spelling.
• Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
• Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
• Improved client satisfaction by providing timely and accurate legal document preparation.
• Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
• Streamlined office procedures for increased efficiency in handling legal matters.
• Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
• Contributed to positive client experiences by offering attentive support during consultations with attorneys.
• Coordinated with external vendors for office maintenance and IT support, ensuring smooth operation of office infrastructure.
• Contributed to firm's marketing efforts by updating website and managing social media profiles, increasing online engagement.
• Improved efficiency in legal research and documentation by training new staff on best practices and software tools.
• Managed complex legal document preparation to ensure compliance with court deadlines, contributing to firm's reputation for reliability.
• Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
• Reduced expenses by negotiating with suppliers for office supplies, contributing to firm's cost-saving measures.
• Enhanced accuracy of legal documents by conducting meticulous proofreading, reducing need for revisions.
• Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
• Implemented new document management system, significantly reducing time spent on document retrieval.
• Fostered more organized office environment by implementing color-coded filing system for physical and digital documents.
• Enhanced onboarding process for new clients by developing comprehensive welcome package, setting positive tone for client relationships.
• Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
• Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
• Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
• Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
• Streamlined billing process, ensuring accurate and timely invoicing for firm's services.
• Streamlined communication between attorneys and clients by setting up secure online portal for document exchange and updates.
• Facilitated positive work environment by organizing team-building activities, leading to improved collaboration among staff.
• Conducted thorough legal research for case preparation, enabling attorneys to argue more effectively in court.
• Increased office productivity with introduction of automated transcription software, speeding up documentation process.
• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
• Created and printed legal documents for attorneys to review.
• Completed data entry of legal documents into electronic filing systems.
• Prepared and processed invoices for attorney billing.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Developed and maintained positive relationships with clients and colleagues.
• Assisted with preparation of trial materials and documents.
• Produced and filed various legal documents and electronically preserved updated case record system.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Composed contracts, pleadings and motions in accordance with established guidelines.
• Planned and organized internal and external events, meetings and conferences.
• Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
• Conducted research on legal cases and prepared summaries for attorneys.
• Researched and identified legal precedents and statutes.
• Generated documents and presentations using large repertoire of software programs.
• Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.

• Led strategic initiatives to enhance operational efficiency and streamline processes.
• Developed and implemented comprehensive training programs for staff development.
• Oversaw budget management, ensuring alignment with organizational goals and financial targets.
• Collaborated with cross-functional teams to drive project success and improve service delivery.
• Analyzed market trends to inform strategic planning and business development efforts.
• Established performance metrics to evaluate team effectiveness and operational success.
• Fostered a culture of continuous improvement through regular feedback and performance reviews.
• Directed resource allocation to optimize productivity and meet organizational objectives.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
• Pioneered adoption of sustainable practices, leading to industry recognition and awards.
• Boosted operational efficiency by optimizing supply chain processes.
• Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Optimized inventory management to minimize costs and ensure product availability.
• Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
• Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
• Fostered culture of innovation, encouraging development of cutting-edge solutions.
• Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
• Drove significant market share growth with launch of innovative product lines.
• Secured lucrative partnerships to expand market reach, negotiating favorable terms.
• Improved team morale and productivity by implementing comprehensive professional development program.
• Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
• Enhanced stakeholder satisfaction with timely and transparent communication strategies.
• Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
• Elevated company profile in industry by spearheading comprehensive rebranding initiative.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Coordinated complex schedules for executive leadership, ensuring optimal time management and priority alignment.
• Streamlined communication between departments, enhancing collaboration and information sharing across the district.
• Developed and maintained filing systems, improving document retrieval efficiency and organization.
• Assisted in preparing presentations and reports, facilitating informed decision-making by stakeholders.
• Managed travel arrangements for executives, ensuring compliance with district policies and budget constraints.
• Mentored junior administrative staff, fostering professional growth and enhancing team performance.
• Led initiatives to improve office procedures, resulting in increased operational efficiency within the administrative team.
• Implemented technology solutions for scheduling and communication, driving productivity across executive operations.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Improved office efficiency by implementing new filing systems and document management processes.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Facilitated training and onboarding for incoming office staff.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
• Fostered positive work environment, organizing team-building activities and events.
• Streamlined office operations, leading to more organized environment by implementing digital filing systems.
• Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
• Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
• Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
• Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
• Increased office efficiency by developing and implementing inventory management system for office supplies.
• Streamlined communication between departments, resulting in more effective project coordination and execution.
• Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
• Enhanced executive decision-making with comprehensive research and detailed reporting.
• Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
• Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
• Improved document management and accessibility with creation of centralized digital repository.
• Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
• Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
• Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
• Enabled timely project completion by coordinating resources and timelines across multiple departments.
• Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
• Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Worked with senior management to initiate new projects and assist in various processes.
• Updated and maintained confidential databases and records.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Took notes and dictation at meetings.
• Volunteered to help with special projects of varying degrees of complexity.
• Coordinated events and worked on ad hoc projects.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Created and managed office systems to efficiently deal with documentation.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Screened personal and business calls and directed to appropriate party.
• Wrote reports, executive summaries and newsletters.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Led staff and vendors in providing high level of service for owner and guests.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.

• Managed daily office operations, ensuring efficiency and productivity across all departments.
• Oversaw budgets, maintaining accuracy in financial reporting and resource allocation.
• Developed and implemented office policies, enhancing workflow and employee compliance.
• Coordinated communication between departments to ensure alignment on strategic initiatives.
• Led staff training sessions, fostering skill development and team cohesion.
• Streamlined administrative processes, resulting in improved response times for internal requests.
• Evaluated vendor contracts, negotiating terms to optimize cost-effectiveness and service quality.
• Supervised office support staff, providing mentorship and guidance to enhance performance levels.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Completed bi-weekly payroll for 9 employees.
• Kept high average of performance evaluations.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Interceded between employees during arguments and diffused tense situations.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Trained team members on new hotel services and products to support promotional efforts.