VERONICA GONZALEZ
Legal Administration
Hawthorne,CA
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
15
15
years of professional experience
Work History
Driver
Uber
06.2021 - Current
- Provided safe and efficient transportation services to diverse clientele across urban and suburban routes.
- Developed strong customer relationships, resulting in repeat business and positive feedback on service quality.
- Resolved passenger concerns promptly, enhancing overall satisfaction and loyalty to services provided.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Medical Scheduler
Department Of Veterans Affairs
01.2023 - 07.2024
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Representative
Maximus Federal
11.2020 - 01.2022
- Processed appeals for the affordable care act. Utilize database systems: Eligible Appeal Case Management System, Marketplace Change Utility, Health Information Case System (HICS) Enter Personal Identifiable Information (PII) and Protected Health Information (PHI) into Databases.
- Help Implement Quality Control GED team for intake department.
- Worked with upcoming and new office technologies as they are developed and implemented during the work day.
- Managed and reviewed time sensitive applications.
- Over saw accuracy while processing appeals. Diligent to spot any inaccuracies with in the application process.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, Was attentive to any and all people from who required different needs at any given time. Was constantly prepared and organized in order to provide efficient costumer service.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Developed and implemented customer service policies and procedures.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Front End Cashier
Costco Wholesale Corp
10.2016 - 10.2020
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Greeted customers and responded to requests for information.
- Opened and closed the store, handled and managed counting cash drawers and making bank deposits.
- Maintained organization in the showroom cleaned and maintained neat, orderly product displays.
- Uphold exceptional customer service to differentiate and promote the company brand.
- Assisted customers complete purchases, locate items and join reward programs.
- Processed shipments and maintained organized stock shelves.
- Maintained organized and orderly front end and removed carts, baskets and debris.
Legal Administrative Assistant
Century Law Group LLP
10.2013 - 03.2016
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Organized meetings and prepared conference rooms.
- Took minutes as well as oversaw reports in correspondence from dictation of handwritten notes.
- Prepared for trials, conducting legal research and drafting pleadings.
- Managed front office and assisted with copies, sent faxes and handled all incoming and outgoing calls and messages.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed the day-to-day calendar in assistance to company's senior director.
- Supported partners and associates in areas of appellate and complex commercial litigation.
- Received and screened a high volume of internal and external communications, including email and mail and time sensitive information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Reviewed wide-ranging contracts and agreements and summarized terms for easy assessment.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Cashier
Akin's Harvest Foods
06.2010 - 11.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained and mentored new cashiers.
- Maintained the work area in a clean and neat manner.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored exits for security issues.
- Accepted merchandise returns.
- Built and maintained productive relationships with employees.
- Restocked and organized merchandise in front lanes.
- Prepared special orders for shipment.
- Managed counted and balanced cashier drawers.
Education
Bachelor of Science - Pre-Law
Grand Canyon University
Phoenix, AZ06-2027
Associate of Arts - Paralegal Studies
West Los Angeles College
Culver City, CA01.2013
GED - undefined
Big Bend Community College
Moses Lake, WA01.2011
Skills
- Language interpretation and translation
- Organizational skills
- Legal analysis
- Administrative support experience
- Spanish proficiency
- Case management
- Legal document preparation
- Proficient in Microsoft Office
- Office administration expertise
- Legal administration expertise
- Text proofreading
- Knowledge of personal injury regulations
- Client case management
- Excel proficiency
- Thorough documentation review
- Team supervision experience
- Client relationship management
- Legal support experience
- Analytical problem-solving
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Critical thinking
- Documentation proficiency
- Records management
- Data entry and analysis
- Staff management
- Teamwork and collaboration
- Client assessment
- Client meetings
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Scheduler
Department Of Veterans Affairs
01.2023 - 07.2024
Driver
Uber
06.2021 - Current
Customer Service Representative
Maximus Federal
11.2020 - 01.2022
Front End Cashier
Costco Wholesale Corp
10.2016 - 10.2020
Legal Administrative Assistant
Century Law Group LLP
10.2013 - 03.2016
Cashier
Akin's Harvest Foods
06.2010 - 11.2013
Associate of Arts - Paralegal Studies
West Los Angeles College
GED - undefined
Big Bend Community College
Bachelor of Science - Pre-Law
Grand Canyon University
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