Overview
Work History
Education
Skills
Languages
References
Timeline
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Veronica Grana

Miami,FL

Overview

5
5
years of professional experience

Work History

Design Coordinator

mr alex TATE
Miami, FL
03.2023 - 11.2023
  • Successfully resolved conflicts related to design documents, while ensuring strict adherence to quality standards and timeline goals.
  • Led subcontractors, proactively anticipated and addressed obstacles, and effectively managed project deliverables for each project.
  • Achieved rigorous schedule and quality targets through the coordination of contractors and vigilant monitoring of construction processes.
  • Designed cross-sections, elevations, and layouts for kitchen, bath, and millwork utilizing AutoCAD and SketchUp Pro.
  • Managed installations as a team by overseeing the work of tradespeople, collectively taking charge of problem resolution to ensure overall client satisfaction.
  • Vetted potential vendors, assessing stock availability, pricing and delivery schedules.
  • Cultivated professional relationships with clients, contractors, and vendors to build rapport and enhance collaboration.
  • Improved team productivity by introducing streamlined organizational systems to track project progress effectively.
  • Proposed creative project solutions to the design principal and gathered feedback for further evaluation and refinement.
  • Effectively coordinated and oversaw multiple residential projects concurrently, ensuring adherence to deadline constraints.

Operations Manager

Abuela's Kitchen Latin American
Miami, FL
08.2018 - 08.2022
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Excelled during the COVID-19 pandemic by strategically revamping the online menu and driving a 109.70% increase in online sales from 2019 to 2021.
  • Revamped sales in 2021 with an updated menu structure which resulted in a strong $128,924 boost in gross online sales for this year alone.
  • Boosted customer satisfaction and retention by 18% in 2021 by implementing a loyalty program.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Assisted with kitchen preparation during peak times as needed.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

Bachelor of Arts - Interior Design

Berkeley College - Online
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12-2026

Certification - Construction Project Management

Columbia School of Engineering
12.2023

Certification - Interior Design

University of Miami
07.2023

Skills

  • Ability to multitask
  • Critical thinking
  • Attention to detail
  • Proficient in AutoCAD
  • Proficient in SketchUp Pro
  • Proficient in Enscape
  • Project Management
  • Space Planning
  • Subcontractor oversight
  • Vendor Sourcing
  • Design Presentations
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Design Coordinator

mr alex TATE
03.2023 - 11.2023

Operations Manager

Abuela's Kitchen Latin American
08.2018 - 08.2022

Bachelor of Arts - Interior Design

Berkeley College - Online

Certification - Construction Project Management

Columbia School of Engineering

Certification - Interior Design

University of Miami

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Veronica Grana