Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Greene

Powder Springs,GA

Summary

Results-focused banking professional with advanced sales skills, understanding of marketing and remarkable customer service abilities. Promotes new offerings to current and potential customers, as well as capitalizing on market trends with proactive and driven mindset. Highly organized and focused with excellent relationship-building and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Branch Sales & Services Regional Resource Team

PNC Bank, NA
11.2018 - Current
  • Set personalized targets for individual team members based on their strengths leading to better focus on specific tasks resulting in improved performance.
  • Achieved individual and branch targets on consistent basis.
  • Educated clients on various financial products to help them make informed decisions and achieve their financial goals.
  • Assisted customers with account openings, ensuring all necessary documentation was collected and accurately processed.
  • Provided support during bank mergers or system upgrades, assisting colleagues in adapting to new processes and technology.
  • Conducted regular audits of cash drawers, ensuring accurate handling of transactions and compliance with bank policies.

Teller

PNC Bank, NA
01.2018 - 11.2018
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Membership Manager

Boys & Girls Club (Potter Daniels)
08.2017 - 04.2018
  • Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.

Operations/HR Supervisor

J.C. Penney
04.2009 - 08.2017
  • Customer Service, Interview, hire, and train new associates, Fast paced environment, Oversee 2-30 associates, Variety of administrative tasks
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Monitored workflow to improve employee time management and increase productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Dadeville High School
Dadeville, AL
05.2004

Skills

  • Phone etiquette
  • Excellent communication
  • Customer service oriented
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Customer Relations
  • Operations Management
  • Fraud prevention

Timeline

Branch Sales & Services Regional Resource Team

PNC Bank, NA
11.2018 - Current

Teller

PNC Bank, NA
01.2018 - 11.2018

Membership Manager

Boys & Girls Club (Potter Daniels)
08.2017 - 04.2018

Operations/HR Supervisor

J.C. Penney
04.2009 - 08.2017

High School Diploma -

Dadeville High School

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Veronica Greene